Medical Assistant/Receptionist Obgyn Stamford

The Medical Assistant/Receptionist will assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or physician. This position will act as both a Medical Assistant and a Receptionist Scheduler.

Medical Assistant Responsibilities

• Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.

• Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.

• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.

• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.

• Completes records by recording patient examination, treatment, and test results.

• Schedule hospital procedures, surgeries, and tests. Precert and obtain test results.

• Handle phone calls and messages for prescriptions, notes, forms, etc.

• Complete disability and insurance forms.

• Maintain clinical flow in all areas of the practice.

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.

• Maintains knowledge in area of medical terminology.

Receptionist Scheduler Responsibilities

• Greets and directs visitors/patients courteously and professionally.

• Obtains, verifies and/or updates patient demographic information.

• Collects co-pay and copy of the patient's insurance identification card.

• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.

• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.

• Initiates calls as requested by Physician, Office Manager or other professional staff.

• Responsible for opening/closing office duties as needed.

• Photocopying, faxing, and distributing documents as required and in a timely manner.

• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.

• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.

• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.

• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

• Performs other related tasks as assigned.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent required.

• Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification required.

• National Certification preferred.

• HeartSaver certification

• Two years job experience preferred.

• Demonstrate basic computer skills.

• Demonstrate willingness to work in a team environment.

• Demonstrate flexibility due to unexpected changes in workload.

• Demonstrate ability to work independently and as a team player.

• Strong organizational skills.

• Superior customer service skills.

• Effective communication skills, both verbal and written English proficiency required