Medical Assistant/Receptionist

New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings.

Location: Ann Arbor

Schedule: Monday-Friday 8:00 am – 4:30 pm, 8:30am-5pm or other full-time equivalent.

Reports To: Director of Nursing / Site Director / Site Supervisors / Regional Nursing Supervisors

Compensation: Hourly Employee; $17-$18/hour. Commensurate with experience.

Position Summary: The Medical Assistant/Receptionist is a full-time or part-time position comprised of multiple clinical and administrative duties for the FACE to FACE Partial Hospitalization and Outpatient Programs. The Medical Assistant/Receptionist will work closely with consumers and both clinical and administrative staff across all levels of the organization.

Desired Skills:

• Ability to multi-task
• Ability to work well on a multi-disciplinary team
• Strong understanding of, and ability to comply with all HIPAA requirements
• Understanding of Medical Terminology
• Strong customer service skills

Essential Duties / Functions:

• Assists in site screening procedures when needed.
• Answers phones in a polite and professional manner and relays messages accurately and timely.
• Schedules, reschedules, and confirms appointments.
• Assists in the process of opening and closing the office.
• Collects and records patient payments.
• Ensures that all consumers receive, complete, and fill out intake paperwork.
• Obtains vital signs (BP, HR, Wt and Ht) for consumers as directed and documents findings appropriately.
• Assists in confirming, obtaining, and updating consents and other required documentation for lab work, including lab requisition forms, transportation team and other internal and external entities.
• Assists with lab specimen collection (urine only).
• Assists nurse with maintaining first aid kits and medication sample inventory.
• Possesses the ability to resolve crisis situations appropriately.
• Assists nurse and prescriber with Telehealth processes.
• Completes documentation and training as required by the clinic’s policies/procedures.
• Other duties as assigned.

Working Conditions: Staff are to dress professionally at all times per the Employee Handbook. Staff will need to be prepared to be actively involved with consumers. 

Requirements

High School Diploma and one to two years of relevant experience required. Relevant coursework and/or certifications preferred. Must possess strong computer literacy, including proficiency in Microsoft Office and Electronic Medical Record (EMR) systems. Proficiency in typing at a speed sufficient to handle job responsibilities efficiently is required. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development