Medical Assistant/Patient Services Representative - Cayuga Diabetes And Endocrinology

Medical Assistant/Patient Services Representative

Purpose: The Medical Assistant/PSR is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Reports to: Practice Manager

CMA Pledge to Service Excellence:

All CMA employees are required to display the following cornerstones in representing themselves as an employee of Cayuga Medical Associates:

• Patient- Centered Excellence: We will provide exceptional and compassionate care, one patient at a time.

• Teamwork: We will work together as a cohesive team.

• Safety: We will maintain a safe, clean, and welcoming environment.

• Respect: We will maintain a respectful and peaceful atmosphere.

• Professionalism: We will act in a professional and positive manner.

Essential Job Functions: (Under the direction of the providers, RN, LPN or Practice Manager)

Based on division of duties and work flow allocated, that day may include:

• Performs clinical duties in accordance with the scope of training and in accordance with NYS laws and regulations.

• Carries out all assigned clinical procedures for the comfort and well-being of patients, per practice protocol.

• Takes and records patient's vital signs.

• Prepares exam rooms and sterilizes equipment and supplies per protocols.

• Assists physicians/providers with procedures, patient care and/or scheduling.

• Provides call management for physicians/providers with regard to clinical questions, prescription refills, test results and other patient calls per practice protocols.

• Prepares patient's record for visit, as directed by physician/provider.

• Participates in scheduled team meetings to discuss /clarify roles, responsibility, processes, and patient issues

• Participates in quality improvement activities and committees, as requested.

• Check in patients upon arrival.

• Verify/Update patient demographics.

• Scan insurance cards.

• Obtain signatures on required forms (HIPAA, etc.).

• Update status in Medent (arrived, waiting, etc.).

• Collect outstanding balances and co-pays.

• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders.

• Take messages or triage phone calls.

• Schedule patient appointments.

• Initiate paperwork and call for insurance referrals and pre-authorizations.

• Mail new patient questionnaire.

• Print schedules for the next day.

• Appointment confirmation calls in some offices.

• Check out patient and print CVS.

• Responsible for daily cash out and bank deposit.

• Answer/direct incoming phone calls; triage as appropriate.

• Make appointments over the phone with appropriate provider.

• Place new and returning patients in provider schedule according to office protocols/provider template.

• Call for insurance referrals and pre-authorizations.

• Send email to patients with regard to patient portal.

• Records releases.

• Monitor fax tank and scan records.

Knowledge, Skills and Abilities

• Excellent customer service and problem solving ability

• Ability to think through potential solutions to issues

• Good time management and prioritization skills

• Good computer skills - Medent and Microsoft Office are utilized

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required for successful performance of this role. You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float a staff member from one department to cover another.

Physical requirements:

• Standing-- 70%
• Sitting-- 30%
• Reaching-- 80%
• Bending-- 50%
• Lifting - must be able to lift 40 lb.

Working environment:

• Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job.

• Persons in this job may be exposed to communicable disease through patient care and interaction.