Medical Assistant/Medical Secretary

Steward Health Care Brighton , MA 02135

Posted 1 week ago

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operates 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.

Job Summary:

The position is a member of the health care team who functions in a dual role, providing administrative as well as clinical support to ensure quality care to patients and the smooth day-to-day operation of the physician practice. Duties will include, but are not limited to, medical assistant duties, answering telephones, making appointments, verifying patient demographic and health insurance information, coordinating billing and referral processes, assembling patient charts, scheduling, data entry and filing.


Medical Assistant Functions:

  • Takes vital signs

  • Prepares the patient, equipment and instruments

  • Chaperones female patients as needed

  • Reports significant observations and patient problems to appropriate care givers

  • Cleans instruments and equipment, as needed

  • Provides and maintains supplies, equipment and linen for clinical areas

Medical Secretary Functions:

  • Answers, triages, and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member and received the information. Provides routine information to callers

  • Prepares the daily schedules for the office, pulls and prepares the patient charts, ensuring that the proper chart has been selected and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)

  • Schedules patients' appointments and appropriate testing for patients as directed. Facilitates admissions to hospital

  • Verifies information from patients including demographic and health insurance information

  • Prepares documents for billing physician encounters; enters data, ensures that referrals are received, etc.

  • Provides administrative support for physician. Prepares correspondence, forms and other documents are requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature

  • Organizes and updates files, charts, and records

  • Responsible for stocking of supplies and assists in ordering supplies


  • Education from approved medical assistant program or equivalent

  • High School Diploma or equivalent

  • 2 to 3 years of experience as a Medical Assistant preferred

  • The ability to perform medical secretary duties

  • Experience with electronic medical record strongly preferred (Athena a plus)

  • Experience with Microsoft Office, Word, Excel and Outlook

  • Some travel required within the market

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
RN Navigator Bpcia St Elizabeths Medical Center

Steward Health Care

Posted 1 week ago

VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 Position Purpose: The RN Navigator position is a hospital-based position responsible for ensuring that Steward's Bundled Payment Program (BPCIA) is highly coordinated with high quality and cost-efficient outcomes. The position is focused on patient identification, clinical care redesign, optimal discharge disposition planning, patient education and coordination across the continuum of care. The RN Navigator focuses on the clinical aspects of care and will serve a number of additional functions while providing patient-centered care within the hospital. The RN Navigator works closely with the patient's clinical team, case management, physical therapy and post discharge planning resources available at the time of discharge. Essential Duties and Primary Accountabilities: * Implements BPCIA Program strategy within Steward Hospitals, focused on high quality, cost-efficient care, including but not limited to: * Patient identification * Performs patient centered assessments including SDOH barriers and readmission risk * Participates in multidisciplinary rounds * Coordinates care across the continuum * Medication reconciliation * Patient (and caregiver/family) education * Discharge disposition planning and implementation * Develops strong working relationships with key hospital personnel and post-acute care partners * Uses data and clinical expertise to drive program performance communicating with key internal and external stakeholder's to assist in continually improving clinical care and performance using best practices. * Meets regularly with internal / external staff to review data and develop strategies that drive continuous improvement. * Works with management and is responsible for monthly performance targets based on real time metrics as well as claims based data * Understands and is able to articulate of staying within the Steward Network to patients and families while maintaining a patient's right to choose * Educates hospital team on specialty BPCIA programs and collaborates on performance improvement opportunities * Assists key stakeholders in implementing care via partnered and preferred agencies. * Tracks feedback received from patients, families and others regarding programs and preferred facilities for process improvement opportunities. * Completes documentation in Care Radius per departmental expectations. * Works collaboratively with hospital department leaders. * Is integral in working with SHCN's IT department to ensure the maintenance of care management databases and use of care management documentation systems. Proactive about identifying and advocating for system enhancements that may be required to deliver high quality care management services. Collaborates with IT teams to implement, test, and deploy system upgrades and enhancements. * Responsible for the implementation of Care Improvement (LEAN) initiatives and principles related to achieving quality and patient satisfaction outcomes. * Demonstrates leadership that creates and fosters a culture of continuous improvement. * Performs all job functions in compliance with applicable federal, state, local, and company policies and procedures. * Other duties as assigned. Education / Experience / Other Requirements Education: * Certified RN * Minimum 4 year degree * Broad clinical background desired Years of Experience: * Minimum three-five years' experience in care management role (preferably in a hospital setting) Work Related Experience: * Self-starter able to work as an individual contributor and as part of a team * Demonstrated ability to interact with and influence internal and external key stakeholders * Helping promote the SHCN ACO network and growing programs Specialized Knowledge: * Excellent critical-thinking, observation, written /verbal skills, problem-solving, and analytical skills. * Ability to lead and motivate others to execute a plan in a rapidly changing environment. * Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve quality outcomes. Highly organized and ability to work autonomously. * Knowledge of governmental rules and regulations and hospital standards * Strong current working knowledge of Accountable Care Organization (ACO) desirable. * Knowledge of leading practice in clinical care and payer requirements. * Familiarity with the compliance and regulatory standards governing health plans and patient care including NCQA, URAC, federal, state, and other regulatory requirements. * Ability to use Microsoft Office tools including Word PowerPoint, Excel, and Outlook; * EHR proficient. * Current State RN license. * Valid driver's license and an insured vehicle in proper working order for local travel. Physical and Mental Demands These physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to: * Effectively communicate with internal and external customers via telephone, in person and by email. * Accurately receive information through oral and written communication. * Accurately review data and figures both in hard copy and electronic formats. * Utilize a computer (including but not limited to a mouse and keyboard) and telephone intermittently throughout entire shift, for periods of up to four (4) hours at a time. * Accurately sort through data and think through issues in a time?pressured environment. * Focus on a specific event or activity for up to four (4) hours at a time without interruption. * Maintain a calm and collected presence while addressing the concerns from an internal and external customer * Accurately learn and retain new information, knowledge and skills. * Efficiently manage multiple tasks, with varying degrees of priority, at the same time. Steward Health Care Brighton MA

Medical Assistant/Medical Secretary

Steward Health Care