"Ambulatory Health Coach" will assist with population health management primarily through patient outreach, coordination of care and closure of care gaps for quality improvement.
Ensures pre-visit planning is completed by reviewing patient charts prior to office visits and phoning patients to gather and documenting in patient chart. Including: Gathering any external health information from providers seen/tests completed since last OV with PCP; Obtaining Patient Centered Medical home (PCMH) flowsheet & Social Determinants of Care (SDOC) information; Completing standard screenings and assessments as well as health maintenance due/due soon items; Conducting a patient self-goal discussion and encouragement of patient self-management of chronic conditions; Promoting, educating and activating MyChart patient portal as needed - send educational materials such as zone Sheets, tip sheets and videos.
Completes data mining for clinical patient data from non-domestic health facilities and performs abstraction as needed into EMR.
Performs outreach to schedule patients as needed to close quality healthcare gaps.
Makes site visits to assist with quality improvement initiatives, assessing workflows, identifying best practices and assisting with hands on EMR training with practice physicians and staff. Participates in performance improvement activities, gathering, tracking and analyzing data to identify gaps and makes recommendations for improvement.
This position works within the scope of the Medical Assistant practice, and in alignment with standards of excellence and quality, provides patient care under the direction of the provider. Also performs accurate front desk workflows in the physician practice setting, while maintaining a high level of professional customer service.
Under the direction of the provider, contributes to the completion of a comprehensive assessment and documentation of patient/family needs. Identifies significant changes in patient condition through data collection and reports them to the provider.
Understands and adheres to the legal responsibilities and requirements within the medical assistant role. Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice.
Understands how to troubleshoot issues and escalate problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. Maintains necessary certifications as needed including annual required competency skills, utilizing these as resources for patient/family teaching and education under the direction of the provider.
Maintains a safe and supportive environment, by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Maintains skills for cross training to meet patient care and day to day operational needs, including performs accurate front desk workflows in the physician practice setting,
Including but not limited to:
Patient registration, scheduling, phone triage, cash handling and check-in/check-out.
This may include travel to other facilities for Mercy Health providers, or adjusting hours to meet patient care needs a directed by the manager.
This may include travel to other facilities for Mercy Health providers, or adjusting hours to meet patient care needs as directed by the manager.
Qualifications - Minimum
Must have graduated from a Medical Assisting program or have at least 3 years of direct medical assisting experience in a physician practice or ambulatory setting within the last 5 years.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
Computer, verbal, and written communication skills required.
Current CPR certification required. Ability to type at least 25 wpm required. Electronic Medical Record (EMR) experience preferred.
Hours per pay period: 80
Shift and Job Schedule
Job Shift: All, Job Schedule: Full-Time
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.