Medical Assistant - Temporary Fulltime (90 Days)

About Whitman-Walker Health

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

The Community Health Medical Assistant provides STI and PrEP education, treatment, and clinical support for the PrEP Clinic, as well as for community health's daytime STI testing and primary care medical providers. Locations include 1525, MRC, and mobile testing. Direct supervision is under the Sr. Director of Community Health and Wellness and includes drawing blood, giving injections, administering oral medications, taking vital signs, and completing documentation of activities in the medical chart per practitioner orders. This person also provides education in one-on-one or group settings for STIs and PrEP.

Core WWH Primary Essential Duties

• Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.

• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.

• Demonstrates excellent customer service by identifying and exceeding customer requirements.

• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.

• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.

• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.

• Participates in organizational quality and performance improvement activities.

Role Specific-Knowledge, Skills, and Talents Required:

• Fluency in medical terminology

• Draws blood and ensures proper specimen handling and storage.

• Gives intramuscular, subcutaneous, and intradermal injections under the supervision of an appropriate clinician, as ordered by licensed independent practitioners and within practice limits.

• Accurately takes and records patient vital signs and documents activities and results in the medical record.

• Independently educates patients or targeted populations, providing HIV, PrEP, STI, and general sexual wellness information using age-appropriate, culturally sensitive, agency-approved materials and methods.

• Orders supplies as necessary

• Maintains a clean, sanitary environment in the Clinic.

• Documents all work activities according to established standards, collecting data for

production in weekly, monthly, and annual reporting, and assists with the creation of reports as needed.

• Assists with the making of STI testing kits, incentive items, and other physical inventory as needed

• Can perform outreach to community agencies and social groups, and promotes collaboration and referrals to Whitman-Walker programs as appropriate

• Routinely participate in weekly team meetings and one-on-one supervisor check-ins

• Routinely participate in QI activities as directed by the SR. Director of Community Health

• Daily Team Review of clinical schedule in order to promote efficiency, communication, and advanced preparation among all members of the medical team

• Other duties as assigned.

Budget Responsibilities

None

Management Responsibilities

None

Knowledge, Skills, and Talents Required

• Ability to work independently with minimal supervision.

• Ability to manage time and effort in order to meet strategic objectives.

• Knowledge of principles and processes for providing excellent customer service, both internal and external.

• Knowledge of all applicable WWH policies and procedures.

• Excellent oral and written communication skills.

• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.

• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.

• Ability to maintain records and information in an accurate, timely, and confidential manner.

• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.

• Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.

• Flexibility to work within the organization's various locations as necessary.

• Commitment to health equity.

• Sensitivity to all areas of diversity including HIV status, race, ethnicity, ability, age, sexual orientation, and gender identity.

• Knowledge of ambulatory healthcare, HIV, PrEP, STIs, and standard medical office procedures

Education and Experience Required

• Graduation from a Medical Assistant program required, with at least 2 years of experience drawing blood; medical office, STI treatment, and intervention preferred.
• 2 years of experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals required.
• 2 years of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• 2 years of experience working with people living with HIV or issues related to HIV care preferred.

Working Conditions:

• Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and/or weekends and organization events.

Physical Demands:

o Lifting: No more than 20 lbs. and infrequently.

o Movement: Standing and sitting for long periods.

o Visual: Long periods on a computer.

• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Engagement with a telephone system to respond to inquiries where concentration is key to task performance.

• Communication: Direct and indirect communication. Written and verbal competency.

The above job description is designed to indicate a general sense of the duties and expectations of this position. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities required. As the nature of our business demands change, so too, may the duties and responsibilities of this position. You may be required to perform other duties as requested, directed, or assigned.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.