Medical Assistant Supervisor - Cancer Center-Shared Services (Ambul Care PAT Supv 1)

Ucsf Medical Center San Francisco , CA 94118

Posted 5 days ago

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science.

As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations.

The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources.

At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.

Job Summary

Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Medical Assistant Supervisor works independently and has primary responsibility for the supervision of the medical assistant staff.

He/she will be responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules. Coordinates and assigns lunches and breaks for all MA staff, and re-assigns tasks when other MA's are absent. Approximately 25% of time is spent on administrative activities. The MA Supervisor oversees the clinic flow ensuring an efficient, well-run operation paying attention to room utilization, wait times and provider productivity.

As a working supervisor he/she also assists in the delivery of care to patients in the Cancer Center ambulatory group practices. Work includes a performing and assisting with a variety of clinical procedures, reconciling patient's medications and communicating health care maintenance reminders to assure positive care outcomes.

S/he will perform assigned patient care and laboratory procedures in support of the primary or specialty care services provided to patients within the practices. S/he is required to learn and be able to assist in all Cancer Center practices.

S/he is required to adhere to the Living Pride Standards and Telephone and House Standards as adopted by the Medical Center.

Required Qualifications

  • Two years experience as a Medical Assistant

  • Six months of supervisory experience; demonstrated competency in current role can be considered in lieu of supervisory experience

  • Active American Heart Association CPR Certification

  • Successful completion of required UCSF competencies for the job title MAII related to medication administration, vaccinations and nebulizer treatments within three months of hire

  • High School diploma or equivalent experience

  • Demonstrated skills to effectively supervise patient care support staff; strong knowledge of practice operations

  • In depth knowledge of patient support care clinical standards and care delivery, systems, external regulations, and internal policies

  • Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions

  • Solid interpersonal skills for effective collaboration and problem solving with all levels of management and staff

  • Skills in written and verbal communications, with the ability to convey clinical and technical information in a clear and concise manner

  • Knowledge of business software and specialized applications and data management systems used in clinic / center patient care

  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • National certification as a Medical Assistant from a recognized program: NCCT, AAMA, CCBMA or AMT

  • Bachelor's Degree in related area and / or equivalent combination of experience / training

  • Bilingual or multilingual capability (Spanish-Russian-Cantonese)

  • Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters

Licensure/Certification

  • Active American Heart Association CPR Certification

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

  • Picks up and disposes of any litter found throughout entire facility.

  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Security Supervisor Security Services (Scrty Supv 1 HC)

Ucsf Medical Center

Posted 3 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Job Summary Under the direction of Medical Center Security Services Administrators, the Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services. Incumbent will serve as the site/shift Supervisor and will provide direct liaison of all critical matters to the Security Director and Security Administration team members in their absence, to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. Required Qualifications * Four (4) years work experience in Security Services * One (1) year proven experience in a leadership or supervisory role * California Guard Card (BSIS) * IAHSS Basic Security Officer Certificate (within 30 days of employment) * IAHSS Advance Officer Certificate (within 60 days of employment * IAHSS Supervisory Certificate (within 120 days of employment) * High school diploma or equivalent experience * Interpersonal skills to effectively work well with others to achieve common goals; customer service-oriented to quickly address questions or issues; ability to work with all age groups and individuals from diverse background * Past work experience with communications equipment, Reporting system, CCTV monitoring, and all on-site security equipment * Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others * Ability to effectively manage multiple priorities and execute plans to meet deadlines * Organizational skills to be applied to coordinating assigned staff schedules and unit operations * Ability to write reports * Ability to apply judgement to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies * Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately * The flexibility to orient and work at all UCSF Medical Center locations Preferred Qualifications * Two (2) years of Security and/or Communications work experience in a teaching hospital / medical center environment * Course work in law enforcement * Past experience with integral video recording, Occularis video, Manitou Alarm monitoring, access card protocol, Security System software, and radio dispatch experience * AVADE certification or similar management of assaultive behavior certification program * Handcuff Certification * PC832 California POST * Knowledge of regulations regarding hazardous materials, fire codes, building codes, and all other relevant safety requirements and ability to apply concepts to operations in assigned unit * Knowledge of organization, HR and UC policies and processes. Knowledge and ability to monitor compliance with relevant regulatory agencies federal and state requirements * Working familiarity with hospital related emergency events Licensure/Certification * California Guard Card (BSIS) * IAHSS Basic Security Officer Certificate (within 30 days of employment) * IAHSS Advance Officer Certificate. (within 60 days of employment * IAHSS Supervisory Certificate (within 120 days of employment) Living Pride Standards Service Excellence * Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. * Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. * Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices * Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. * Demonstrates an understanding of and adheres to safety and infection control policies and procedures. * Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment * Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. * Picks up and disposes of any litter found throughout entire facility. * Posts flyers and posters in designated areas only; does not post on walls, doors or windows. * Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. * Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. Ucsf Medical Center San Francisco CA

Medical Assistant Supervisor - Cancer Center-Shared Services (Ambul Care PAT Supv 1)

Ucsf Medical Center