Medical Assistant

Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.

A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions:

ADMINISTRATIVE SUPPORT

• Supports the patient check-in and check-out processes.

• Scheduling and coordinating all patient appointments.

• Answering and directing calls.

• Process pre-authorizations and pre-certifications.

• Prepare and files medical record.

• Provides cross coverage for other administrative roles.

• Maintains clinical files according to organization/department protocol.

• Processes patient related correspondence.

• Maintains confidentiality of patient information.

CLINICAL SUPPORT

• Ensures efficient patient flow.

• Prepares treatment rooms and equipment for patient examinations.

• Provides appropriate procedural support following department specific guidelines.

• Performs initial intake of patient, up to and including: interviews patient and family to obtain chief

complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.

• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.

• Obtain specimens, accurately performs and records patient POC testing per policy.

• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results

to facilitate timely provider review and follow-up.

• Under provider and/or RN direction, performs the administrative functions of the patient prescription

renewal process in accordance to policy.

• Provides cross coverage for other appropriate clinical roles.

DEPARTMENTAL SUPPORT

• Provide support as needed for departmental medical record audits.

• Cleans and stocks patient care rooms between patients.

• Maintains appropriate inventories of all medical supplies.

• Stocks and maintains all patient related forms and educational materials.

• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility

break-down or damage.

DOCUMENTATION

• Documentation is legible and falls within the appropriate MA scope/Organizational documentation

guidelines.

• Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry

and data retrieval of paper/electronic patient records.

OTHER RELATED ACTIVITES

• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's

patients and families.

• Ability to travel to satellite locations may be required.

• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific

populations form neonate through adolescence and applies them to practice. Demonstrates cultural

sensitivity in all interactions with patients/families.

• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection

control, risk management, and environment of care policies.

• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA

scope of practice.

• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.

• Basic Understanding of CT Children's Policies and Procedures.

• Understanding of the organization's environment of care.

Education/Experience:

• Required: High School Diploma, GED or equivalent; vocational training (defined below) may substitute.

• Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course;

License/Certifications:

• Required: BLS/CPR for Providers from American Heart Association, or American Red Cross, required within 1 month of hire and maintained thereafter.

• Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists.

Knowledge, Skills, and Abilities:

Knowledge of:

• Basic knowledge of Medical Terminology and basic math and measurements

• Bilingual (English/Spanish) preferred.

Skills:

• Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic

• Health Record Systems (E.H.R.).

• Excellent interpersonal, phone, customer service, problem-solving, and communication skills.

• Effective oral and written communication in English, demonstrating a command of basic grammar and spelling.

Ability to:

• Understand and follow specific written and verbal instructions and procedures.

• Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols.

• Maintain quality, safety, and/or infection control standards.

• Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations.

• Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records.

• Effectively work in a team environment as well as collaboratively with all disciplines.

• Special Consideration/Requirement for all SCAN OVS Grant Associated Team Members:

• Ability to successfully pass the required background checks that will be conducted every 5 years.