Deliverables/Principal Results Expected:
Technical Competencies: Provide support to nursing and medical staff; Ability to maintain confidentiality; Ability to utilize EMR system; Ability to Multi-task; Ability to provide customer focused care; Reading, writing, and oral communication.
Job-related Behavioral Characteristics:
Oral Communication- Listens and responds well to questions. Customer service ability to work with a difficult and demanding population while providing excellent customer service. Written Communication- Ability to write and read information. Problem Solving- Gathers and analyzes information, works well in a individual/ group problem solving situation, shows initiative in problem solving. Interpersonal Skills - Remains open minded and pay close attention to details. Professionalism- Maintains professionalism and does not show favoritism. Consistency- Maintains consistency with clients, staff, visitors, and the public. Demonstrates skills that provide effective and appropriate treatment for clients. Ability to handle a crisis situation and react appropriately.
Medical Assistant degree/certification or equivalent. Drug and Alcohol/ Mental Health experience. Knowledgeable of HIPAA regulations and applicable laws/ regulations, DDAP, CARF, General Office Skills and Organizational ability.
Employee Recognition Programs