Medical Assistant / Patient Service Coordinator

Are you passionate about patient care? Do you thrive in a hands-on healthcare environment? At UPMC Hillman Cancer Center, we're dedicated to making a difference. As a Medical Assistant/ Patient Service Coordinator, you'll work alongside our Life Changers to provide high-quality patient care. Build meaningful relationships with patients and create a safe, comforting environment.

• Position: Full-Time Medical Assistant / Patient Service Coordinator with our busy medical oncology office in Monroeville, PA

• Schedule: Monday through Friday, daylight hours

• No evenings, weekends, or holidays are required!

In this role, you will assist physicians with patient care, including clerical, environmental, and organizational tasks; take vital signs, register patients, schedule testing, help with exams and treatments, maintain stocked supplies, and ensure clean exam rooms.

Why Choose Us?

• Impactful Work: Be part of a team that provides cutting-edge cancer treatment and compassionate care.

• Collaborative Environment: Work alongside experienced oncologists, nurses, and support staff who are committed to excellence.

• Professional Growth: We offer continuous learning opportunities and career advancement.

• Supportive Culture: Enjoy a workplace that values teamwork, respect, and work-life balance.

Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.

• Organizes daily schedule of patients, greet patients and assigns rooms.

• Orders supplies for the unit as necessary.

• Maintains competency requirements.

• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.

• Greets each person entering the clinic, and identifies self and role. Explains processes and procedures to new patients and assists with paperwork.

• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

• Other Duties as Assigned.

• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customers.

• Anticipates and responds to meet customer needs.

• Respond appropriately to crisis situation as a team member.

• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

• Assists in the registration of patients to include verification and confirmation of health insurance coverage.

• Immediately report any situation that may impact the safety of patients, visitors and staff.

• Provides front desk coverage as assigned.

• Continuously monitors the environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

• Account for all customers in the clinic.

• Provides lobby/waiting room coordination and supervision.

• Serve as liaison between customers and clinic staff.

• Collects 100% of copays daily and correctly balances at the end of each day.

• Coordinates scheduling to include testing.

• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications:

UPMC has a robust career ladder for Medical Assistants and Patient Service Coordinators. Explore this opportunity to see how you can use your skills to make a difference!

Applicants will be placed in the appropriate job title & salary based on their experience and education.

Medical Assistant:

• High school diploma or equivalent is required.

• Patient care experience preferred.

Salaries range from $16.74 - $18.80 - $25.57 hourly

Medical Assistant, Senior:

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)

• OR at least 1 year of patient care experience.

• Must be responsible and demonstrate proficiency in three practice category-specific tasks as determined by the manager.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Salaries range from $16.84 - $19.57 - $25.72 hourly

Medical Assistant, Expert:

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) and 1 year of patient care experience

• OR at least 2 years of patient care experience.

• Must successfully complete the UPMC Preceptor training and serve as a preceptor and mentor to newly hired team members.

• Must be responsible and demonstrate proficiency in all practice category-specific tasks as determined by the manager.

Salaries range from $16.94 - $20.32 - $25.87 hourly

Patient Service Coordinator:

• High School graduate or equivalent required.

• Minimum of three years of direct patient care and or phlebotomy experience.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

• Possesses excellent organizational skills.

Salaries range from $16.94 - $20.32 - $25.87 hourly

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred.

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran