Medical Assistant, Pain Center - Surgical Specialty Outpatient Clinic - 32 Day

General Overview

Salem Hospital is the North Shore's largest healthcare provider and one of its largest employers. We offer comprehensive care and a commitment to exceptional quality, safety and kindness.

As a member of Mass General Brigham, founded by Brigham and Women's Hospital and Massachusetts General Hospital, we provide North Shore patients with access to some of the most talented sub-specialists in the world through clinical collaborations.

The Center for Pain Management at Salem Hospital is committed to improving the quality of life for individuals who suffer from chronic pain through interventional pain procedures and clinical collaborations. We create individual multimodal and multidisciplinary treatment plans for our patients to reduce their pain and improve their functionality.

Your Role

The Medical Assistant will support interventional pain clinic outpatient practices with consults and in-office procedures.

Under the direction of the interventional pain physician and advanced practice provider, the Medical Assistant is responsible for assisting with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills.

His/her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Essential Duties and Responsibilities include the following, other duties may be assigned.

Culture of Excellence Responsibilities

• See everyone as worthy of respect and attention.

• Design care and services for and with each patient.

• Recognize that patients see quality service as quality care.

• Make it a priority to assist patients, visitors, and colleagues.

• Take advantage of learning and growth opportunities.

• Understand organizational goals and priorities.

Job Specific Responsibilities

• Consults with managers to establish work plan and establish priorities.

• Obtains and documents basic assessment data from clients.

• Performs diagnostic tests following department standards and procedures.

• Under the direction of the MD or Advanced Practice Provider, provides services to the department's clientele.

• Facilitates patient flow through the department.

• Participates in maintaining an adequate level of clinical supplies.

• Continuously works at establishing good rapport and cooperative working relationships.

• Accurately documents clinical data.

• Uses good hand washing techniques and integrates the principles of asepsis.

• Performs a wide variety of secretarial and non-nursing duties.

• Understands and supports hospital and nursing standards, policies and procedures.

• Responds appropriately in an emergency situation.

• Assists in maintaining a safe environment.

• Obtains assistance from appropriate resource personnel when in unfamiliar or unusual situations.

• Understands and preserves the rights of patients and family.

• Organizes workload efficiently to complete a reasonable work assignment.

• Performs other related duties as requested.

Job Qualifications

Skills:

• Required: Good communication skills. Sound judgment and problem-solving ability. Basic computer skills which may be obtained through on the job training. Ability to prioritize. Ability to handle multiple tasks in a busy environment and see them through to completion. Accuracy and attention to detail

Experience:

• Required: Previous experience of one year in a hospital or physician's office. Six to nine months to be proficient in all phases of assigned duties.

Education/Degree requirements:

• Required: High School diploma and Medical Assistant course or equivalent experience required.

• Preferred: Associates Degree preferred.

Licensure, Certifications, or Registration:

• Required: MA certification, Cardiac-Pulmonary Resuscitation and Basic Life Support certification required.