DescriptionThe Medical Assistant is certified to manage the customer flow throughout the clinic and assists providers in the management and treatment of their customers, individualizing care to the age of the customer. These customers may include infant, child, adolescent, adult, or geriatric. The Medical Assistant also provides telephone support and facilitates communication between customers and providers.
The Medical Assistant takes direction from the Clinic Supervisor, Clinic Manager, and Providers
Addresses health care directives and safety concerns with customers during rooming process
May assist with prescription refills under the supervision of the provider according to the Clinic Medication Refill Policy.
Assists customers via telephone in the clinic Message Center. The CMA may collect information and transmit that information to a provider so that the provider can make a decision about customer care. The CMA may give the provider's advice to the customer; however, the CMA cannot perform telephone triage.
May perform x-ray duties as assigned and has passed the x-ray operator exam.
Performs clinic laboratory tasks including order processing, specimen collection and processing, and diagnostic testing. Completes annual Lab competency testing. Quality control functions include performing calibrations, proficiency testing and attending in-services with regard to lab changes in procedure and/or equipment
Assists provider with care of customers of all age groups.
Ensures that exam rooms are prepared for exam.
Follows the standard rooming process when rooming customers: obtains vitals and reconciles medications with customers.
Performs diagnostic tests including but not limited to EKG's, holter and event monitor set-up, vision and hearing screens, x-rays, nebulizer treatments, peak flows, O2 sats. Communicates outcomes verbally and documents appropriately.
Notifies customer of test and procedure results under provider direction.
Gives immunizations, injections, and other medications as directed by provider.
Performs laboratory specimen collection as needed.
Accepts other duties as assigned to promote the accomplishment of organizational goals.
The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
Previous experience in a clinical setting preferred.
Passed x-ray operator's examination or willing to take exam according to individual clinic needs.
Knowledge, Skills and Abilities
Must be able to prioritize multiple tasks in an efficient manner.
Knowledge of and skill in using computer software applications.
High School graduate or equivalent (i.e., GED) required.
Graduate of an accredited Medical Assistant program required.
Must be certified; or pass the certification exam within 6 months of hire as a condition of continued employment.
License Requirement Current BLS Certification
At time of hire must provide:
High School Diploma/GED
Medical Assistant Diploma
Additional InformationClinic Hours:
At North Memorial Health, we're on a mission to change healthcare. We're delivering unmatched customer service and empowering our customers throughout Minnesota and Western Wisconsin to achieve their best health. North Memorial Health is a leader in delivering advanced medical care from Emergency, Urgent Care, Specialty Programs and Services, Primary Clinics, Ambulance and Air Medical Transportation.