GENERAL DESCRIPTION OF POSITION
The MA Navigator works under the direction of the clinical nurse navigator to help bridge gaps in continuum of care of specific disease states. The goal of navigation is to improve operational efficiency of practice and decrease treatment barriers by providing streamlined communication and educational resources to patients, clinicians, and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Utilize Athena and PPS Analytics on daily basis to review charts of new enrolled patients to pathway, found in specific pathway inbox in Athena.
2.On new enrollments, search for patient in PPS, then add to appropriate pathway portal. Document enrollment into PPS in Athena case, then close.
3.Once enrolled to appropriate pathway portal, chart necessary information from Athena into PPS. Set next action in 4 weeks for call to do pathway introduction. Perform pathway introduction call.
4.For follow up calls call patients as per approved pathway for follow up and discussion. Note in PPS call documentation and set appropriate follow up per pathway guidelines under "Next Action.".
6.Attend educational meetings as arranged by Clinical Navigator.
7.Assist with clinic vacancies if needed.
8.Greet patients in a polite and helpful manner. Provide necessary instructions about certain urological procedures in regards to urologic pathway.
9.Be a communication liaison between patient and physician/nurse in regards to patient status and pathway progression.
Able to navigate and document patient data in EMR.
Appropriately document patient progress in PPS analytics for patient tracking of pathway progress.
Knowledge of urologic pathways.
Maintain patient confidentiality.
Perform and document monthly chronic care management calls
Perform any other related duties as assigned.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
RMA or CMA
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED. Experience in Clinic and/or Urology experience as a medical assistant preferred, but not required. Minimum of one-year work experience in public contact job, preferably medical/service related. Experience or interest in health care. Urology knowledge preferred.