Medical Assistant

LCMC Health

We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.

Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

JOB DESCRIPTION:

Why a Great Place to Work:

You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary.

Essential Function:

The Medical Assistant provides both clinical and non-clinical support to the physicians and mid-level providers. Assists physicians, providers, and licensed staff in the management of patient flow and the environment of care, phone messaging, scheduling authorization of procedures, surgeries, deliveries, and other duties that fall within the scope of non-licensed staff.

Clinical:

• Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider.

• Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic.

• Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure.

• Provides comfort for patients with consideration of age and special needs.

• Demonstrates a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic's end) according to hospital policy

• Maintains linens, supplies, equipment for clinic use and stocks exam rooms/tables appropriately

• Properly collects, prepares, secures laboratory specimens for testing and/or transport when necessary

Documentation:

• Documents appropriately in the patient medical record according to established departmental guidelines

• Properly navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments

• Prepares safety reports when warranted or as directed by the Clinic Manager/designee

Professionalism and Support:

• Demonstrates honesty, promptness, dependability, courtesy, and respect in interactions with patients, caregivers, customers, co-workers, and staff

• Consults and keeps clinic manager informed of clinic activities, requirements, and problems

• Shows ability to manage patient and/or co-worker complaints in a calm, positive, non-judgmental manner and reports these events daily to clinic manager.

• Maintains strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner

Safety and Infection Control:

• Implements standard and transmission-based precautions, per hospital policy

• Ensures patient safety during clinic visits, per hospital policy

• Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee

• Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds

Clerical Support:

• Participates in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider

• Obtains medical records from outside facilities when needed or requested by medical provider

• Scans outside correspondence into the appropriate area of the electronic medical record

• Answers the telephone and routes calls promptly to the appropriate person

Job Qualifications:

Required:

• American Heart Assn BLS (CPR card) required.

Preferred:

• 2+ years medical office experience

• Excellent communication and computer skills

• Electronic Health Record software experience (EPIC is a plus!)

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT:

Days (United States of America)

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Application for Employment

It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children's Medical Center, Children's Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.

Instructions to Applicant

1.You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.

2.The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.

3.If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.