Assists the provider with examinations, treatment and special procedures. Assists providers and other allied health personnel as directed by established policies and procedures.
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Assists physician with therapeutic and diagnostic patient care functions which may require sterile technique, enemas, removal or application of dressings (sterile or non- sterile), application of splints, cleansing, irrigating or prepping a wound or area for procedure.
Explains standard self-care procedures as directed by the provider.
Provides assistance in the exam room which is not limited to the following:
Positioning and draping the patient, assisting with minor surgical procedures by passing instruments in a sterile manner.
Assists the provider with therapeutic and diagnostic procedures such as sigmoidoscopy, cystoscopy, biopsy, lumbar puncture, paracentesis, thoracentesis, and other procedures; under the direct supervision of the provider.
Completes necessary arrangements/organization of the treatment room prior to performing the procedure.
Signing the consent form, set-up of the proper equipment for the procedure, and proper BSI precautions in cleaning and maintaining the instrument(s) used in the procedure.
Carries out physician's orders as directed by the provider, and initials all diagnostic test forms, lab slips.
Screens incoming calls taking appropriate action, relaying the information to not only the provider but also the answer, when directed by the provider, back to the member.
Charts and initials such action in the OMR.
Performs a variety of lab tests using the dip-stix method such as urine tests, pregnancy tests, and others as directed.
Prepares and delivers instruments for Central Service processing.
Utilizes effective communication and interpersonal relationship skills when interacting with other members of the health team or patients.
Displays tact and courteous behavior when working with staff and patients.
Actively participates in education programs and staff meetings that are scheduled by the department.
Maintains a clean work place.
Adheres to all Medical Center policies and procedures.
Participates and responds, when assigned, to Code Blue emergencies.
Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
License, Certification, Registration
Typing at least 30 wpm
Excellent problem-solving capabilities.
Basic computer literacy skills
Ability to perform job functions independently.
Excellent problem-solving capabilities.
Ability to use computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.
Riverside Service Area - the physical work location is in Rancho Cucamonga.
Schedule to include all shifts, rotating weekends, holidays and floating within the established seniority section.
Department weekend hours of operation are 7:00 a.m. to 3:30 p.m.
Will support Provider in-basket and secure messages.
Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
Primary Location: California,Rancho Cucamonga,Empire Corporate Plaza 10740 4th St.Scheduled Weekly Hours: 20Shift: DayWorkdays: Mon, Tue, Wed, Thu, Fri, Sat, SunWorking Hours Start: VariesWorking Hours End: VariesJob Schedule: Call-in/On-CallJob Type: StandardEmployee Status: RegularEmployee Group/Union Affiliation: USWA - Local 7600Job Level: Individual ContributorJob Category: Patient Care Services (Non RN)Department: Message ManagementTravel: NoKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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