Medical Assistant II / 40 Hours / MGH Revere Health Center

Wentworth-Douglass Hospital Revere , MA 02151

Posted 6 months ago



In order to meet the needs of MGH primary care patients, a new model for primary care is required, with a particular emphasis on team-based care. Care teams will "partner" with each patient to define and help them reach their health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased patient selfmanagement of health. The design of the care teams, clinical operations, and information technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients.

Reporting to the clinical program manager and / or practice manager, the medical assistant will be an integral member of his / her care team, working together to provide superior care and service to a panel of primary care patients. The Medical Assistant will be expected to have a global view of the day and support the patient, provider and other members of the care team to provide patients with comprehensive / effective visits and complete the tasks of the day as efficiently as possible. The Medical Assistant (and all other team members including physicians) will be expected to continually critique his / her role and offer suggestions for improvements and efficiencies in the process design. Medical Assistants from one team may be asked to support other teams as needed and can expect the same support from their colleagues.


General Responsibilities

  • Active participation in patient care including anticipatory preparation for health maintenance and chronic health care needs, obtaining histories and vital signs, arranging referral and diagnostic testing appointments, doing phlebotomy including proper identification and handling of specimens, doing EKG's and performing other procedures as determined relevant to the individual patient.

  • Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, immunizations, past medical history diagnoses and any other information that is added to the medical record of an individual patient.

  • Demonstrates an understanding of the current and future needs of the patient in both chronic care and health maintenance and is able to use decision making skills to help patients meet those needs following appropriate protocols.

  • Overall responsibility for the flow of the provider's patient care session, able to make decisions concerning adding a patient to the schedule, providing needed information to the front staff concerning the work flow in the patient care area and keeping the provider informed of issues that effect the efficiency of care during the session.

  • Supports patient care and the health care team by anticipating administrative functions requiring support including but not limited to preparing prior authorizations, participating with the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.

  • Demonstrates a strong sense of shared responsibility to maintain a beautiful and orderly practice environment.

  • Depending on organization of roles within the practice, may share responsibility with other medical assistants for the quality, safety and laboratory check systems in the clinical environment including Quality Assurance for Point of Care testing.

  • Depending on organization of roles within the practice, may share responsibility for appropriate monitoring and stocking of supplies for the clinical and administrative needs of the practice.


Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.

Superior service attitude

Compassionate and kind

Energetic and upbeat.


Works well both independently and as part of a multidisciplinary team.

Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.

Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.

Flexibility and proven ability to handle multiple tasks.

Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software.

Excellent sense of humor.

Comfortable in a practice environment/culture that promotes ongoing change toward process improvement.

Phlebotomy experience required in some practices.


  • Current Basic CPR certification required
  • MA certification preferred


  • Minimum of high school diploma, GED or equivalent

  • Graduate of an MGH approved Medical Assistant program required


  • 6-12 months Medical Assistant experience preferred.


  • Normal office conditions. Will be provided with computer and other equipment/supplies necessary to perform outlined duties. Minimal travel required to attend off-campus meetings and/or conferences.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services Coord II / 20 Hours / Mgh Revere Health Care Center

Massachusetts General Hospital

Posted 4 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 * Performs all duties that are the responsibility of a Patient Service Coordinator I * Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. * Provides support and information to providers to problem solve and manage complex administrative patient issues * Performs the daily management of encounter form processing and reconcilement. * Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processing * Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. * Understands financial services and self-pay resources and provides patients with information as needed. * Triages and manages more complex telephone calls, utilizing courteous customer service skills. * Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. * Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc. * Schedules patient appointments and referrals for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing. * Coordinates and tracks referral appointments and visits for decrementation. * Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed * Assists with training and orientation of new staff, where applicable. * Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients. * Works on special projects as directed. Working Hours: Day Shift 9 a.m. to 1p.m. (Other flexible hours can be discussed) Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting Massachusetts General Hospital Revere MA

Medical Assistant II / 40 Hours / MGH Revere Health Center

Wentworth-Douglass Hospital