Medical Assistant I- Danvers

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Checks all unit emergency equipment as required, documenting date and name on appropriate log

• Performs selected non-nursing procedures and other technical procedures including phlebotomy as delegated by the RN

• Check department refrigerator temps and records on a daily log

• Provides for the comfort needs of the Infusion patients

• Reports all pertinent observations to appropriate person promptly and as directed

• Documents patient information accurately and in a timely manner according to policy

• Maintains confidentiality of patient information

• Utilizes computer for order entry, results reporting and documentation

• Escorts/transports patients, equipment, specimens, supplies, etc. as assigned

• Answers the telephone in the infusion unit when available

• Blood product and lab specimens are picked up and/or delivered to lab

• Assist patients to the bathroom

• Obtain frequent vital signs and weights as directed by RN

• Reports to patients the anticipated wait times as instructed by RN

• Stocks the infusion treatment area with popsicles, ice chips, linen, etc. and procures supplies as needed

• Restocks medical carts

• Organizes work and sets priorities in collaboration with the Charge Nurse/Designee based on patient care needs and unit activity

• Maintains clean equipment and work area

• Maintains appropriate inventory of supplies

• Provides general assistance to staff and physicians as requested

• Provides other duties as assigned

• Assists in maintaining a safe environment; follows hospital policy and procedures regarding patient safety and staff safety procedures

• Incorporates Infection Control standards in daily activities

• Safely uses patient care equipment, reports any safety hazards

• Establishes and maintains positive interpersonal relationships with patients, visitors and hospital personnel

CUSTOMER SERVICE RESPONSIBILITIES REQUIRED:

• Conveys Compassion: Demonstrates awareness and shows sensitivity to others needs.

• Respectful of Others: Considers others viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.

• Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.

• Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.

• Accountable for Actions establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.

• Informative: Proactively shares information with others.

• Adaptable to Others: Managers multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.

• Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results oriented behavior. Develops constructive, cooperative relationships with others.

• Emotionally Self Aware: Understands the implications of own emotions and managers appropriately.

• Safety: Is aware of and adheres to safety measures for both patient and staff.

QUALIFICATIONS:

• Completion of Training Certificate Program required

• Prior 1-3 years of experience required

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Basic computer skills necessary

• Good customer service and communication skills with ability to deal with a wide range of personality types is necessary; ability to deal with diverse cultural backgrounds

• Good organizational skills to handle multiple tasks in a busy environment.