GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of a registered nurse, the Medical Assistant is responsible for assisting physicians, nurse midwives, nurse practitioners and nurses (thereafter referred to as providers) with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his / her training and skills. His / her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assures efficient patient flow through the office
Assures patient Medical Record is complete prior to the visit
Prints daily schedules
Prints Medication Lists
Greets patients coming in for appointments in a professional manner and escorts them into the exam room
Adheres to hand hygiene and standard precaution guidelines
Assists with admission process:
Checks 2 patient identifiers
Documents chief complaint or symptom(s) in medical record, as stated by the patient
Reviews current medications and prescriptions that need to be renewed, then gives to Nurse
Obtains vital signs (blood pressure, height, weight, pulse, temperature)
Instructs patient how to prepare for the provider (assisting as necessary)
Anticipates / sets up special equipment and/or supplies needed for the visit
Alerts the provider when patient is ready and communicates pertinent clinical information
Assists and chaperones the provider with patient examination, and treatments as directed
Sets/maintains sterile field and assists for specialized Gyn diagnostic and therapeutic procedures: e.g. Rigid-scope for Essure, Polypectomy and MAB, LEEP, Colposcopy
Sets/maintains sterile field and assists with URO/GYN procedures: Cystoscopy, UDS, Coaptite and Urethra Stretching
Collects specimens during the visit; adheres to the checking of 2 identifiers
Completes requisitions for diagnostic tests for provider review and approval
Documents testing/results per practice protocols
Assists patient through check-out process when visit is complete, when needed, escorts patients to desired destinations.
Cleans and prepares room for next patient
Maintains neat, clean and safe exam rooms and treatment areas
Assures these same areas are professional-looking
Responds to needs to expedite visits and keep on schedule
Scans patient consents/correspondence immediately following patients discharge into Medical Record
Provides monthly scanning audit 1st of month, for review for the Clinical Manager
Prepares procedural medications under supervision of physician/NP
Works with the Help Desk to facilitate scanner issues.
Prints consent forms for Pods''
Maintains daily Urinary Pregnancy/Wet Prep/Urine Dipstick logs for Quality Assurance.
Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable
Assures all equipment is in good working order
Checks for expiration dates on all supplies weekly.
Cleans equipment after patient use per office protocols
Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
Adheres to Human Resource policies with respect to attendance and dress code
Adheres to MGH customer service philosophy in all patient interactions
Communicates appropriately and effectively with patients
Functions as an integral part of the patient care team
Interacts in a professional, cooperative way with other practice staff
Accepts delegated responsibilities in a positive manner
Offers help to others in the practice when not busy
Before leaving the practice on breaks / lunch makes sure adequate coverage is available
Engages in constructive problem solving with others in the practice as problems arise
Attends and participates in practice staff meetings
Performs POC testing
Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs.
Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.
Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.
Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.
Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.
Informative: Proactively shares information with others.
Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.
Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.
Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.
Safety: Is aware of and adheres to safety measures for both patient and staff.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Good communication skills
Sound judgement and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail
Outpatient office setting
High School Diploma or equivalent, Associate's Degree preferred
Medical Assistant and Basic Life Support certification recommended
Nursing Assistant certification or other academic preparation may be considered in lieu of
Partners Healthcare System