Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day.
When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Good communications and customer service skills.
Attends mandatory department/unit meetings.
Adheres to policy and procedure regarding attendance.
Adheres to policy and procedures department dress code policy.
Maintains Baptist Health Medical Group annual core competencies.
Maintains Baptist Health Medical Group annual clinical competencies.
Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards, and national patient safety goals.
Ensures positive customer relations interactions
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Maintains Patient Safety
Maintains Patient Privacy
Ensures a positive working relationship with clinical nurse educator with the ability to receive constructive feedback concerning clinical performance; with the ability to apply corrective measures in the timeframe required.
Communicates effectively with patients and other staff.
Visible to all patients in waiting area while calling patients to exam room.
Voice tone is professional and courteous at all times.
Identifies self by name and department when answering the phone.
Notifies patient of office delays and checks on patients in exam rooms every 10-15 minutes during office delays.
Maintains all patient information with strict confidentially.
Conducts all verbal communications regarding patient care in a private area.
All chart list are maintained (covered or turned) so that patient information can't be read.
Information on charts not exposed to public view.
Appropriately disposes of all confidential patient information.
Demonstrates ability to accurately convey explanations as necessary of lab and x-ray preparation.
PATIENT CARE FUNCTIONS
Accurately records vital signs.
Obtains adult blood pressure on each clinic visit.
Obtains weight and record in chart on each clinic visit.
Obtain height and record in chart on yearly in primary care areas.
Obtains and records pain scale on each clinic visit. (excluding injections only visits and visits to receive test results)
Collects, labels and routes specimens.
All allergies are verified on the front of the charts at each visit.
Dictates patient notes in Medical record according to protocol.
Accurately completes request for procedures to be completed in other areas such as Lab, X-ray, EKG, etc.
All patients' messages are addressed before the end of office hours daily.
Maintains up to date BCLS certificate.
Cross-trains in all BHMG Physician Practices in order to provide coverage as needed.
Performs other duties as assigned based on clinical department within scope of practice
Provides a safe and clean environment for patient care in the clinic setting.
Exam rooms are neat and uncluttered.
Flat surfaces are cleaned at the end of office daily.
All items are checked monthly for expiration dates
Sharps containers are maintained at a safe level.
Only items contaminated with blood or body fluids are disposed in Hazardous Waste containers labeled Bio-Hazard.
All dirty linen are placed in the appropriate receptacle and emptied in the appropriate location daily.
Exam rooms are stocked with necessary supplies and are re-ordered weekly to maintain minimal amount of supplies.
All solutions in secondary containers are labeled with a pre-printed information label.
Follows hand-washing protocol.
Utilizes Personal Protective Equipment (PPE) appropriately
Applies removes and disposal of non-sterile gloves according to Protocol.
Checks refrigerator temps and records the temperatures daily according to Baptist Health Associates Policy and Procedure
Medication/Solutions are stored according to Policy
Any injectable drugs in a multi-dose vial will be dated and initialed upon opening and discarded 28 days from the date opened.
Assures all sample drugs are stored and dispensed according to Policy and Procedure
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Healthcare System, Inc.