Medical Assistant - Panel Specialist

The Medical Assistant - Panel Specialist plays a vital role in managing patient care and ensuring efficient clinic operations. They work closely with healthcare providers and other medical staff to deliver high-quality patient care. This position involves administrative and clinical responsibilities, including patient coordination, record management, and direct patient interaction. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $24.21 - $27.22 per hour, depending on experience.

Responsibilities:

• Directly reports to the Panel Specialist Supervisor, matrix reporting to the Clinical Team Supervisor, and clinical supervision by the provider(s) on the team.
• Works independently and as part of an interdisciplinary patient care team to maintain proactive health care on a panel of patients. Provides regular updates to the care team on the preventative health care measures for the panel.
• Runs quality data dashboard to identify patients requiring follow-up. Performs coordination of health care maintenance needs via standing orders. Includes ordering cancer screenings, immunizations and screenings. Outreach to patients via phone and MyChart to coordinate preventative health care is completed.
• Addresses incoming MyChart messages for Care Team.
• Processing of and any resulting follow-up required for laboratory services and procedures completed by outside services not electronically interfaced with EHR.
• Performs refill management. Care coordination with the provider care team for refill requests not electronically interfaced with EHR.
• Processing of and any resulting follow-up required for non-formulary medications prescribed by Healthcare Providers. Submits supplemental documentation to insurance providers for dispense of non-formulary prescriptions by pharmacy.
• Management of patient care requests received on MyChart application.
• Prepare provider forms (paper and online delegation) for Healthcare Provider signature based on patient electronic health information as appropriate to scope.
• Performs patient chart updates during pre-visit prep, including reconciliation of medication list; including name(s) of meds, dosages, frequency, duration and start date. Utilizes standing orders to provide patient care as directed.
• Obtain medical reports from lab resulting agencies, facilitation of communication with Healthcare Providers. Completion of any required follow-up in response to lab results.
• Obtain medical reports from outside healthcare providers (e.g., Specialty, Pharmacy), facilitation of communication with healthcare provider.
• Administers clinical quality improvement projects. Tracks abnormal diagnostic test results, coordinates care plans with providers, and provides patient navigation services. Follows up with patients to ensure the plan of care was completed and offers assistance when needed. Clinical quality projects may pertain to multiple specialties, including general adult, pediatric, or women’s health. Aids with gathering metrics on results of quality improvement efforts.
• Provides basic clinical services as needed including, but not limited to administration of medications and injections to patients as directed by the provider; immunizations; referrals to other providers and other health resources; and health instruction to patients of following examinations.
• Performs all duties necessary for successful EHR (EPIC) entries and maintenance for patients/clients within the designated time set by the organization. Able to adapt quickly to new EPIC workflows.
• Provides coverage for other Panel Specialist
• Attends general and medical staff meetings.

Requirements

• High school diploma (or GED), or trade certificate required.
• Clinical Medical Assistant certification from an accredited school is required.
• 3 years of recent experience as a Medical Assistant required.
• BLS certification required.

Qualifications:

• Bilingual in English/Spanish strongly preferred.
• Familiarity with community/service area preferred.
• Experience working with data systems used in a medical setting preferred.
• Excellent communication skills at the level necessary for patients’ outreach and in reach to close care gaps, understanding provider and supervisor instructions, and accurately documenting patients’ medical information.
• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Intermediate to advanced computing and phone skills.
• Able to receive and understand ongoing training on report building and data stewardship
• Working knowledge of “Universal Precautions” and demonstrated professionalism at all times.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
• Demonstrated flexibility and willingness to work on an as-needed basis in order to meet the operational needs of the clinic.
• Must have the ability to travel to and from various service sites as directed.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.