Medical Assistant - Family Practice, Crystal Run Healthcare

Opportunities with Optum in the Tri-State region (formerly Crystal Run Healthcare, CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. Founded in 1946 as Mount Kisco Medical Group, CareMount has grown to over 600 physicians and advanced practice professionals representing more than 40 different medical specialties. CareMount is affiliated with world-class organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy and infusion suites, and operates eight urgent-care centers. Our physicians are frequently recognized as best doctors in respected publications and have been featured in lists including New York Magazine's "Best Doctors," Westchester and Hudson Valley Magazine's "Top Doctors" as well as in Castle Connolly Medical's "Top Doctors." For additional information about CareMount Medical and its specialties, please visit: www.caremountmedical.com.

The group has always maintained a firm commitment to each of our patients...to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel. The commitment to deliver services that revolve around our patients is central to our care practices and philosophies. Integrated care teams focus their efforts to ensure that evidence-based, patient-centered approaches are consistently implemented to maximize patient health, self-efficacy, and self-management.

The role of a Certified Clinical Medical Assistant is to provide care to patients/significant others via direct and/or telephone contact, following established standards and practices. S/he coordinates with other members of the care team to ensure seamless care delivery, maximal coordination of efforts, and active patient participation in planning and care. Assists physician or other provider with clinical procedures.

Location: MONROE-855 STATE ROUTE 17M

Performance Expectations:

• Clinical Knowledge and Skills

• Demonstrates clinical competence in the direct care of patients in established area(s) of practice, and assisting MDs with procedures

• Performs clinical duties within scope of practice complying with the accepted CareMount Medical and/or individual department standards, policies, and protocols

• Demonstrates a proactive approach to patient care, focusing on addressing each patient's individual and family needs at the time of service; communicates identified needs in a timely manner

• Directs and/or escorts patients to exam rooms in a timely manner

• Demonstrated clinical competence when assisting physician/mid-level healthcare professional and/or nurse during exams and office diagnostic procedures/treatments

• Performs authorized procedures competently (i.e. vital signs, vision screening, selected laboratory tests) as directed by physician or nurse in clinical practice area

• Seeks validation/guidance from physicians, mid-level healthcare professional and/or nurse when necessary

• Prepares e-prescriptions for processing to pharmacies when instructed to do so by physician per CareMount Medical policy

• Inspects, cleans/prepares and processes instruments/equipment according to manufacturers' or CareMount Medical guidelines

• Processes specimens for transport to laboratory, ensuring that specimens are properly labeled and appropriate orders have been placed in NextGen

• Communication

• Communicates professionally in all situations and across all modalities (email, telephone, and EHR)

• Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations

• Actively participates in the care team to ensure that patient needs and preferences are incorporated into the comprehensive plan of care

• Notifies patients and reception staff promptly of unanticipated physician//mid-level healthcare professional delays or scheduling changes

• Provides reassurance to patients who are upset and/or in need of assistance or additional information

• Answers telephone promptly and courteously and identifies self by name and department (and physician's office by physician's name, if appropriate)

• Effectively and efficiently evaluates patient phone calls and schedules same-day (work-in) appointments as per departmental or individual physician guidelines

• Facilitates patient referrals and pre-certs as needed; communicates potential for additional care coordination with outside organizations and/or providers when identified

• Seeks resource and support from physicians, other clinical staff and Patient Care Manager as necessary

• Organizational Skills

• Demonstrates ability to set priorities appropriately toward the achievement of a desired outcome

• Sets priorities effectively to ensure timely completion of assigned work

• Requests assistance as appropriate in order to complete assigned work

• Takes and leaves complete, appropriate and signed messages as needed

• Efficiently & effectively processes multiple and/or simultaneous tasks

• Notifies patients of amount of time needed to address or answer their requests or questions. Completes such requests as promptly as possible and/or notifies patient of anticipated (or unanticipated) delays

• Documentation

• Documents in EHR all clinical information as directed (i.e. prescriptions/immunizations/VS/treatments/allergies per CareMount Medical/department protocol)

• Team Dynamics

• Identifies problems and offers solutions to maintain the smooth functioning of the department & patient/personnel safety

• Offers to assist others when work load permits

• Provides support to professional & non-professional staff

• Is cooperative & open-minded in working in a team setting

• Serves as an effective preceptor to new staff as assigned

• Actively participates in departmental staff meetings

• Assists Patient Care Manager when possible by taking on alternate assignments or responsibilities, working additional hours, or altering regularly scheduled hours, when necessary

• Professionalism

• Demonstrates accountability, sound judgment, & ethical behavior in all activities

• Serves as a role model for professional conduct and professional practice(e.g., maintaining composure during times of increased stress)

• Maintains confidentiality of all information obtained from patient records and conversations with patients, physicians and other CareMount Medical personnel

• Demonstrates patient advocacy

Primary Responsibilities:

• Arrives to work on time or notifies Patient Care Manager or designee as soon as employee becomes aware that s/he will be absent or tardy, and/or as per individual department protocol

• Maintains an acceptable attendance record as per CareMount Medical policies and procedures

• Notifies Patient Care Manager or designee whenever leaving CareMount Medical premises during scheduled work hours

• Attends all mandatory CareMount Medical programs and in-services

• Dresses according to CareMount Medical dress code

• Assumes responsibility for reading, understanding, and complying with information contained in the current CareMount Medical Employee Handbook, CareMount Medical Clinical and/or Administrative Policy & Procedure Manuals, as applicable

• Maintains patient confidentiality under all circumstances, and follows all CareMount Medical policies regarding confidentiality

• Assists Patient Care Manager and/or designee, and/or other administrative personnel when possible by taking on alternate assignments or other responsibilities, working additional hours, or altering regularly scheduled hours, when necessary, for the efficient operation of CareMount Medical

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• 1+ years of clinical experience in a medical office/clinic or hospital setting, or graduate of an accredited Medical Assistant program

Preferred Qualifications:

• Graduate of an accredited Medical Assistant program with 1+ years of recent experience as a Medical Assistant

• Current certification as a medical assistant or eligible for certification

• Current CPR/BLS certification

• Ability to obtain certification through the CMM M.A exam course if not yet certified at time of employment

Typical Physical Demands:

• Requires full range of body motion including moving and lifting patients, manual and finger dexterity and eye-hand coordination

• Requires sitting and/or standing for extended periods of time

• Occasionally exerts up to 100 pounds of force, such as assisting patients in arising from the exam table, pushing patients in wheelchairs, or assisting patients into/out of wheelchairs

• Requires corrected vision and hearing to normal range. May require occasional lifting and carrying office supplies

New York Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.