Medical Assistant

Concentra Houston , TX 77020

Posted 3 days ago


Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.


Do you want to apply your skills and knowledge of healthcare to help improve the health of America's workforce? With a national footprint of more than 500 medical centers and more than 130 onsite clinics nationwide, Concentra colleagues are fueled by our drive to provide an exceptional experience for our customers and exceptional care for their employees. As a Lead Medical Support Specialist with Concentra, you will perform routine medical and testing procedures under direct supervision of the treating clinician. You will also ensure that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues.


THE DETAILS Performs ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians. Performs rapid screening tests (influenza, strep, mono, glucose, etc.) Prepares patients for physical examinations, including taking vital signs and performing all required testing. Responsible for performing routine medical procedures as ordered by treating clinician. Triages and dispositions all patients Assists providers during examination and treatment Prepares for and assists clinician with surgery set up and injury care. Applies bandages, dressings and splints as ordered by the treating clinician. Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations. Performs DOT and Non-DOT drug and alcohol testing. Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures. Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center. Maintains supplies, cleans rooms and equipment, and stocks exam rooms. Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected. Manages patient flow and volume. Keeps patients informed of expected wait times Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation. Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc. Answers telephone as needed Attends center staff meetings as required Assists in maintaining a neat, clean and orderly appearance throughout the facility This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LEAD DETAILS Leads Medical Support Specialist personnel under the direction of the Center Medical Director and/or Center Operations Director. Assigns duties and responsibilities for back office staff while monitoring patient flow. Responsible for maintenance of all medical equipment and medical devices. Responsible for ensuring safety and accuracy in testing/treating patients by ensuring performance of daily, weekly, monthly maintenance and QC/QA activities. Ensures that the medical center maintains appropriate stocking of supplies, equipment, medications, testing and treatment equipment for safe and proper patient treatment.

SERVICE MENTALITY Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values. Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.

ATTTENTION TO DETAIL Ensures accuracy when completing and executing tasks such as; drug screens, DOTs, bandaging, dressings and performing quality assurance checks. Ensures accurate, concise, timely and complete documentation of results and paperwork.

SENSE OF URGENCY Provides an excellent, compassionate and warm patient experience regardless of patient volume. Ability to manage time, prioritize and multi-task in a busy environment.

FLEXIBILITY Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate. Ability to consistently deliver quality care in a busy clinical environment.

INITIATIVE Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience. Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.

COMMUNICATION Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values. Listens to and understands internal and external client needs in order to act and address.

TEAMWORK Committed to personal excellence and understands how daily work contributes to center operation as a whole. Holds self and others accountable. Is willing and able to assist others in order to achieve results.



  • High school graduate or GED equivalent

  • Graduate of an accredited Medical Assistant school (credentials in the state of employment in accordance with state requirements and applicable regulations),training as a Medical Assistant or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

JOB-RELATED EXPERIENCEPrevious medical office experience preferred

JOB-RELATED SKILLS/COMPETENCIES Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated willingness to participate in initial and ongoing training as required. Demonstrated effective communication and interaction with employers, patients, providers and other employees. Demonstrated ability to maintain working relationship with all levels of employees. Demonstrated excellent customer service skills Demonstrated computer skills Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks. Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.

Additional Data


  • 401(k) with Employer Match

  • Medical/Vision/Prescription/Dental Plans

  • Life Insurance/Disability

  • Paid Time Off

  • Colleague Referral Bonus Program

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant

Oak Street Health Inc.

Posted 5 days ago

VIEW JOBS 9/27/2022 12:00:00 AM 2022-12-26T00:00 <p>Company: Oak Street Health</p><p>Title: Medical Assistant</p><p>Location: Various</p><p>Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.</p><p>For more information, visit</p><p>Role Description:</p><p>Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.</p><p>Medical Assistants are an important part of our Care Teams. High levels of flexibility, commitment, attention to detail, and problem-solving are required to be successful. You will be expected to build relationships with Oak Street Health members. Medical Assistants will work closely and collaboratively with their teammates to greet and room Oak Street Health patients. Medical Assistants will be expected to assist in assessing patients' health conditions, including performing routine diagnostic testing during appointments.</p><p>Core Responsibilities:</p><ul><li><p>Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule</p></li><li><p>Delivers an exceptional patient experience, and helps patients prepare for their provider visit</p></li><li><p>Obtains vital signs, chief complaints and reviews medications</p></li><li><p>Delivers patient screenings per protocols</p></li><li><p>Orders supplies and stocks exam rooms</p></li><li><p>Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies</p></li><li><p>Ensures exam rooms are clean, safe, and ready for patient visits</p></li><li><p>Under direction of an RN, Provider and/or protocol, provides telephonic support to patients</p></li><li><p>Under direction of an RN or Provider, offer MA appropriate &quot;visits&quot;, including but not limited to: administering vaccinations, performing procedures, ABI, spirometry, EKGs, etc. (depending on local laws and regulations)</p></li><li><p>Performs waived laboratory testing</p></li><li><p>Schedules diagnostic testing</p></li><li><p>Applies or assists with the application of durable medical equipment</p></li><li><p>Participates in care team meetings to discuss patient care and clinic operations</p></li><li><p>Other duties, as assigned</p></li></ul><p>What are we looking for?</p><p>We're looking for motivated Registered or Certified Medical Assistants with:</p><ul><li><p>No Medical Assistant experience required</p></li><li><p>CPR Certification required</p></li><li><p>If &lt; 1 year Medical Assistant experience, certification required prior to hire</p></li><li><p>Certification preferred for those with &gt;1 year Medical Assistant experience</p></li><li><p>EMR experience and proficiency required</p></li><li><p>2+ years of experience working with geriatric patients is preferred</p></li><li><p>Phlebotomy Technician Certification preferred</p></li><li><p>Strong communication skills and customer service orientation</p></li><li><p>Demonstrates problem-solving skills, accountability, and a flexible, positive attitude</p></li><li><p>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary and indicated in Job title)</p></li><li><p>US work authorization</p></li><li><p>Someone who embodies being &quot;Oaky&quot;</p></li></ul><p>What does being &quot;Oaky&quot; look like?</p><ul><li><p>Radiating positive energy</p></li><li><p>Assuming good intentions</p></li><li><p>Creating an unmatched patient experience</p></li><li><p>Driving clinical excellence</p></li><li><p>Taking ownership and delivering results</p></li><li><p>Being scrappy</p></li></ul><p>Why Oak Street?</p><p>Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:</p><ul><li><p>Collaborative and energetic culture</p></li><li><p>Fast-paced and innovative environment</p></li><li><p>Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits</p></li></ul><p>Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to</p><br> Oak Street Health Inc. Houston TX

Medical Assistant