Medical Assistant (Cma) Lead-Back Office Supervisor - Urgent Care

JOB SUMMARY/PURPOSE Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic. DEPARTMENT DESCRIPTION The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department. EXPERIENCE/EDUCATION/QUALIFICATIONS Registered or Certified Medical Assistant (RMA or CMA) required. Previous medical back office experience/medical assistant training, or completion of a MA/CMA program required. Two (2) years experience in a healthcare setting required (experience must include one (1) year as a medical assistant). One (1) year leadership/supervisory experience required. Healthcare Provider BLS required. KNOWLEDGE/SKILLS/ABILITIES Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.# Adaptability/Flexibility

• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Conflict resolution

• Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Problem Solving

• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management

• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance

• Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE LIFT (Floor to Waist: 0#-36#) 40 - 60 Lbs LIFT (Knee to chest: 24#-54#) 20 - 40 Lbs PUSH (0-20 pounds force) PULL (0-20 pounds force) # CLIMB - STAIRS LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Floor to Waist: 0#-36#) 20 - 40 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs LIFT (Overhead: 54# and above) 0 - 20 Lbs SQUAT Repetitive KNEEL (on knees) REACH - Forward REACH - Upward SIT STAND WALK - LEVEL SURFACE LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs SQUAT Static (hold #30 sec) BEND FORWARD at waist ROTATE TRUNK Sitting ROTATE TRUNK Standing FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds MANUAL DEXTERITY Hands/wrists

• JOB SUMMARY/PURPOSE

• Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

• DEPARTMENT DESCRIPTION

• The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• Registered or Certified Medical Assistant (RMA or CMA) required.

• Previous medical back office experience/medical assistant training, or completion of a MA/CMA program required.

• Two (2) years experience in a healthcare setting required (experience must include one (1) year as a medical assistant).

• One (1) year leadership/supervisory experience required.

• Healthcare Provider BLS required.

• KNOWLEDGE/SKILLS/ABILITIES

• Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Adaptability/Flexibility

• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.

• Conflict resolution

• Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.

• Problem Solving

• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

• Time Management

• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• Compliance

• Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

• PHYSICAL DEMANDS
• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

SQUAT Repetitive

KNEEL (on knees)

REACH - Forward

REACH - Upward

SIT

STAND

WALK - LEVEL SURFACE

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

SQUAT Static (hold >30 sec)

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

MANUAL DEXTERITY Hands/wrists