Medical Assistant - Family Practice

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Medical Assistant in our Family Practice, you will become familiar with performing health screenings, collecting specimens, administering medication, updating health records, keeping medical supplies stocked, maintaining examination areas, and monitoring, recording, and communicating patients' conditions. You will also perform a variety of administrative duties, such as appointment scheduling and patient registration, which offers a unique learning opportunity that will expand your skillset.

The potential future caregiver is someone who:

• Thrives in a team environment.

• Demonstrates a strong work ethic.

• Provides care with compassion, empathy, and patience.

• Can critically think and problem solve for patients' best interests.

• Excels in a fast-paced environment.

We offer our caregivers many opportunities for professional development. Tuition Reimbursement, The Professional Ladder Program, professional development courses through our Global Leadership & Learning Institute, and opportunities to advance into management are just a few.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Prepares patients for examination and treatment. Assures completion of patient histories. Obtains vital signs.

• Administers injections, assists with splints and applies dressings as directed.

• Performs sterilization of instruments/equipment, if indicated, according to established policies.

• Performs CLIA Waived tests as instructed and maintains quality controls on all CLIA tests performed in the office.

• Performs phlebotomy duties as directed.

• Orders and maintains supplies as needed.

• Performs some or all of the following general receptionist duties when needed:

• Verifies and updates patient information in the practice management system.

• Collects co-pays and open balances, post charges and accurately enters these in the practice management system. Balance charges and payments and prepares deposit.

• Answers telephone promptly and courteously; takes messages accurately and provides information as needed.

• Assembles, updates, and ensures completion of the patient medical record.

• Completes referrals and pre certifications as needed.

• Processes requests for medical records made by patients, insurance companies and others in an appropriate manner.

• Sorts mail, medical records and other correspondence as needed.

• Completes mandatory training and education in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.

• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, mandatory education, dress code and display of ID badge.

• Other duties as assigned

Education:

• Graduate of an accredited program for Medical Assistants.

Certifications:

• Certification from the America Association of Medical Assistants preferred. Certification required within 90 days from date of hire.

Complexity of Work:

• Maintains competencies specific to patient population served.

• Clear written and verbal communication skills.

• Effective skills with multi-line telephone systems and computers.

• Strong customer service orientation.

• Ability to handle money in a safe manner.

Work Experience:

• Prefer one year experience in a medical office setting.

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.