Under the direct supervision of the physician, the Medical Assistant I is responsible for assisting in the delivery of health care, and performs general receptionist duties under the supervision of the Office Manager when needed.
Prepares patients for examination and treatment. Assures completion of patient histories. Obtains vital signs.
Administers injections, assists with splints and applies dressings as directed.
Performs sterilization of instruments/equipment, if indicated, according to established policies.
Performs CLIA Waived tests as instructed and maintains quality controls on all CLIA tests performed in the office.
Performs phlebotomy duties as directed.
Orders and maintains supplies as needed.
Performs some or all of the following general receptionist duties when needed:
Verifies and updates patient information in the practice management system.
Collects co-pays and open balances, post charges and accurately enters these in the practice management system. Balance charges and payments and prepares deposit.
Answers telephone promptly and courteously; takes messages accurately and provides information as needed.
Assembles, updates, and ensures completion of the patient medical record.
Completes referrals and pre certifications as needed.
Processes requests for medical records made by patients, insurance companies and others in an appropriate manner.
Sorts mail, medical records and other correspondence as needed.
Completes mandatory training and education in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, mandatory education, dress code and display of ID badge.
Other duties as assigned
Complexity of Work:
Maintains competencies specific to patient population served.
Clear written and verbal communication skills.
Effective skills with multi-line telephone systems and computers.
Strong customer service orientation.
Ability to handle money in a safe manner.
Personal Protective Equipment:
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities