Medical Assistant Central Triaging

Spectrum Health Grand Rapids , MI 49504

Posted 1 week ago

Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Basic Qualifications:


  • High School Diploma or equivalent


  • Successful completion of a competency based orientation program


  • Medical Assistant- certified as a Medical Assistant by the American Association of Medical Assistants (AAMA) or registered as a Medical Assistant by the American Medical Technologists (AMT) within 120 Days of hire

Basic Life Support (BLS) within 120 Days of hire

Preferred Qualifications:


  • 1 year of experience typically gained through skills/knowledge/abilities in working in a physician practice or healthcare setting

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Office Admin Assistant (034)

Hope Network

Posted 5 days ago

VIEW JOBS 9/13/2019 12:00:00 AM 2019-12-12T00:00 About Us Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome. Overview The Medical Office Admin Assistant is a key associate at Hope Network whose primary responsibility is to provide office support services for the clinic. Pivotal in overseeing the patient flow and daily operations. This individual is also responsible to perform key tasks such as greeting patients and their families, assisting with the intake process, scheduling, record maintenance, communication and correspondence with internal and external stakeholders, and other office functions as assigned. This individual, in conjunction with the Clinical Supervisor, also demonstrates the ability to identify and implement front office best practices. Summary ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management as long as the duties are lawful, ethical, and within best business practices. 1. Regular and predictable attendance is an essential requirement of this position. 2. Customer Servicea. Welcomes and greets all patients and visitors in a prompt and professional manner.b. Answers the phone politely while using proper telephone etiquette.c. Responds to inquiries from patients, visitors, staff members and other stakeholders in a timely manner. 3. Record maintenancea. Utilize the eCare system to initiate, maintain and discharge patient records.b. Follow all HIPAA and confidentiality guidelines. 4. Manage assessment and intake informationa. Create and organize packets with the appropriate intake information. b. Gather and organize intake data from patients including demographic and insurance information, details from the referral questionnaire, and other patient information.5. Insurance verification and co-payment a. Obtain and verify patient insurance information prior to intake and at defined intervals.b. Obtain and verify funder authorization for services prior to service delivery.c. Ensure patient record contains current insurance and authorization information. 6. Schedulinga. Schedule appointments for patients to be evaluated or seen by the appropriate clinician. Assist with the overall coordination of clinician schedules.b. Provide reminder calls to patients prior to their appointment.c. Facilitate patient flow by notifying clinicians of patient arrival or delays and communicating schedule changes with patients and clinical staff.d. Manage conference room schedules.7. Record disclosurea. Manage the release of patient information in accordance with Hope Network policy and procedures.b. Document patient record disclosures in the eCare system. 8. Provide support to clinical staff a. Assist clinical staff with correspondence as needed.b. Provide assistance in returning phone calls to patients, family members, or other health care professionals.c. Assist clinical staff with other duties and special projects as assigned. 9. Office supplies and equipmenta. Maintain, track and replenish office supplies as needed and in accordance with program budget.b. Maintain adequate working knowledge of the copy/fax machines and other office equipment.c. Request maintenance of office equipment in a timely manner. 10. Responsible for keeping the front office and reception area clean and organized; submitting maintenance requests as needed. 11. Other duties as assigned. Requirements Educational / Talent Requirements:1. Minimum Education required: Must have high school diploma or equivalent. Certification as a Medical Administrative Assistant or equivalent preferred. 2. Experience using an electronic medical record.3. Proficient in Microsoft office including Word, Excel, Outlook, and Power Point.4. Ability to type at least 60 wpm.5. Strong written and verbal communication skills, bi-lingual preferred.6. Ability to work independently and require minimal supervision. Must be able to relate to a variety of professional personnel and customers. 7. Good organizational skills and the ability to multi-task.8. Ability to use a variety of office equipment - including a multi-line phone system, copiers, fax machines, etc. 9. Ability to articulate and actively support the mission and values of Hope Network and the Center for Autism. Work Experience Requirements: 1. Minimum of 2 years of medical or dental office, or outpatient clinic experience required. Hope Network Grand Rapids MI

Medical Assistant Central Triaging

Spectrum Health