Medical Administration Officer - Chief Of Business Practices

Department Of Veterans Affairs Detroit , MI 48222

Posted 2 months ago

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HelpDuties Summary

The incumbent provides oversight of all patient administration activities for an active teaching and research hospital with a Complexity Level 1c designation. The incumbent oversees a comprehensive Business Practices program that delivers a wide range of health benefits and medical record services to approximately 47,000 unique patients at the Detroit VA Medical Center in professional, technical, administrative, trade and clerical occupations.

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As the Chief Business Practices:

  • is responsible for all Medical Center health benefit administration functions of the scope, variety and quality presented by Chief Business Office in VACO and the Department of Veterans Affairs regulations and policies.
  • is responsible for all patient administration considerations having to do with the enrollment, beneficiary travel, decedent affairs, Community Care Coordination program, budgets, Managerial Cost Accounting, and Health Information Management System, Utilization Management Program, and any contract administration functions for Patient transportation, Transcription, and Tumor Registry.
  • has full delegated responsibility for the planning, direction, control, coordination, operation, and evaluation of the patient administration function as identified by VA regulation and related policy.
  • administrative Liaison for the area Vet Centers located and Wayne, Oakland and Macomb counties.
  • consults and confers with top management in analyzing the broad implications of higher level authorities, laws, regulations, policies and the impact or application of technological advances.
  • analyzes the impact of this phenomenon on the health benefit administration program and seeks solutions to existing problems while anticipating future needs.
  • identifies long and short term problems and formulates proposals and appropriate plans of action for the Medical Center Director.
  • provides staff service, advice and guidance to all supervisory levels on health benefit management principles, techniques and best practices.
  • serves as a technical advisor on the propriety of statutory, regulatory, and procedural requirements regarding a broad range of patient administration related programs and topics.
  • establishing and maintaining good working relationships with groups and organizations external to the VA. This includes area colleges and universities, area high schools, the Joint Commission, Office of Inspector General, Veterans' Service Organizations, professional societies and community groups and Fee service vendors. There is also contact with representatives from the local Congressional offices

Work Schedule: Monday-Friday 7:30am-4:00pm

Position Description/PD#: PD #9869-0

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0301 Miscellaneous Administration And Program

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  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/15/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: I have one year of specialized experience (equivalent to at least the GS-13 level or pay band in the Federal service) that includes performing the following duties: Managing, planning, organizing, directing, controlling and reviewing the work activities of others relating to health benefit management principles, techniques and best practices; Advising on the propriety of statutory, regulatory, and procedural requirements regarding a broad range of patient administration related programs and topics; experience participating in the development of strategic plans, the development of new strategies for recruitment and retention and forecasting the requirements necessary for long range strategic planning; analyzing management need for data and develops methods and systems to extract data; experience with preparing recommendations for legislation to change the way programs are carried out or evaluating the content of new or modified legislation for projected impact agency programs; experience influencing and persuading the acceptance and exercise of sound health benefit administration concepts, practices and procedures; analyzing implications of higher level authorities, laws, regulations, policies; experience analyzing the impact of laws and regulations regarding the health benefit administration program and seeks solutions to existing problems; experience identifying long and short term problems and formulates proposals to resolve.

You will be rated on the following Competencies for this position:

  • Analytical Thinking

  • Interpersonal Skills

  • Managing Human Resources

  • Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
The work is sedentary. Typically the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work.


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

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Medical Administration Officer - Chief Of Business Practices

Department Of Veterans Affairs