Medicaid Correspondence Specialist - Hybrid

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Georgia Families Written Correspondence Agent is responsible for gathering information from resources and then interpreting program policy carefully to respond to Georgia Families related inquiries. Responses may be written or verbal via outbound calls.

Your role in our mission

• Perform day-to-day administrative tasks such as processing Member inquiries from the Georgia Families Medicaid Web Portal or fax, and contact member for return mail or email.

• Ensure escalated requests to the GA Medicaid Client are completed, accurately and timely.

• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

• Route correspondence to other departments for reply when applicable

• Communicate with Supervisors, Peers, or Subordinates

• Observe, receive, and obtain information from all relevant sources.

• Receive inbound calls to answer Georgia Families related questions.

• Make outbound calls to communicate with Members when applicable.

• Update resolution to member file accurately and timely.

What we're looking for

• High school diploma or G.E.D.

• Two or more years of written correspondence experience with business process service delivery and improvement.

• Customer service experience, also using Chatbot

• Experience collaborating with internal and external clients.

• Experience working with business solutions software.

What you should expect in this role

• This is a hybrid position.

• As part of the application process for this position, you will be required to complete an assessment in order to proceed further.

• Candidates that reside in the Metro Atlanta area are encouraged to apply.

• Video cameras must be used during all interviews, as well as during the initial week of orientation.

#LI-HYBRID #LI-JA1 #LI-CM1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.