Media & Technology Manager - Hybrid Schedule (Office Of Public Health Preparedness)

The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.

The Office of Public Health Preparedness (OPHP) is a division of the Boston Public Health Commission (BPHC). The mission of OPHP is to enhance community, public health, and healthcare system resilience to prepare for, respond to, and recover from emergencies that impact the health of the public. OPHP envisions a resilient Boston through healthy, informed, and connected communities that are supported every day and during emergencies by strong, integrated public health and healthcare systems.

Role

The Coordinator for Media & Technology works collaboratively with OPHP staff to meet technology needs in support of program activities such as classroom and online courses, public health emergency response, community engagement, social media, meetings, and other events. Professional development is provided to support learning all required software and related technologies.

Duties

• Manages, maintains, and monitors content on online portals and social media: Monitors and publishes content to online portals managed by OPHP, including the Learning Center (built on Moodle, available at https://delvalle.bphc.org), the Boston Healthcare Preparedness Coalition portal (built on Wordpress, available at http://bostonhpc.org), and sites related to the Boston Medical Reserve Corps and our work internal to BPHC (built on Sharepoint).

• Produces and maintains online educational content and digital media: Provides support for webinar design and production; produces and coordinates educational videos, voice-over narration, graphics, and external production projects as assigned; produces content for social media and other community engagement; leads regular testing and review of online courses.

• Maintains media technology and equipment: Maintains inventory of media technology equipment used for emergency response, training, and other office functions; oversees maintenance and procurement of technology and media hardware, software, and other equipment including laptops, digital cameras, video cameras, and lighting.

• Researches emerging technologies: Conducts research on emerging technologies used for educational programming, emergency response, and community engagement; makes recommendations for new software and hardware solutions as appropriate; prepares project status reports and briefing materials as requested. Collaborates with staff to integrate multimedia technologies into online portals, trainings, meetings, and other events.

• Supports performance metrics: Works with Google Analytics, Smartsheet, and other tools to analyze and visualize data to report on metrics to inform program strategy.

• Manages projects as designated: Oversees the full life cycle of assigned technology projects and schedules milestones; coordinates consultant services as needed to fulfill project requirements; coordinates with other programs within BPHC and external partners on educational technology initiatives.

• Supports emergency response and recovery: Staffs the Stephen M. Lawlor Medical Intelligence Center (MIC) during emergencies affecting public health and healthcare; serves as a Duty Officer for the MIC to ensure 24/7 coverage, after participating in required trainings.

• Maintains an ongoing awareness of all OPHP plans, protocols and procedures for daily and emergency operations.

• Represents OPHP at meetings, conferences and other events as needed.

• Participates in trainings and other educational opportunities to enhance knowledge of emergency preparedness, response and recovery field.

• Performs other duties to support OPHP operations as required.

Core competencies include the ability to: describe the agency role and follow the chain of command in emergency response; demonstrate her/his role in regular drills; adapt to and support rapidly changing and evolving emergencies; and recognize deviations from the norm that might indicate an emergency and take/facilitate appropriate action(s) such as communicating clearly within the chain of command.

Works in a confidential capacity with the Associate Director, Education and Training and meets regularly regarding all aspects of program operations, including but not limited to matters pertaining to program staff and other confidential matters. Operates independently. Uses independent judgment and discretion to make decisions affecting the program and staff as it relates to program operations/services and BPHC policy.