Media Services Technician Iii, Computer Courtyard

Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

10

Salary

$17.85 - $21.92

Department

Media Services

Reports To

Media Support Specialist/Coordinator

Closing Date

August 31, 2024

FLSA Status

Non-Exempt

First Review Date

June 13, 2024

Job Summary

The Media Services Technician III Computer Courtyard is responsible for providing coverage of the front desk area of the Computer Courtyard and assist students with their student account related issues, printing needs, and group study reservations. They also provide training, guidance, and supervision to part-time and student assistants staff members.

Duties & Responsibilities

• Assist the Computer Courtyard Director in the definition and applications of general policies

• Schedule, organize, and supervise personnel to ensure the proper functioning of the center

• Ensure that computing resources are utilized in a responsible and ethical manner, and according to MDC's policies and procedures

• Provide quality customer support services

• Assist with the proper functioning of the equipment and peripheral devices

• Maintenance, trouble shooting and detection of malfunctioning of equipment and referral to the appropriate resources for immediately solutions

• Emphasis on the correct use of network applications and network operating systems

• As fundamental part of Miami Dade College's Mission, provide support services to the students and assist them with their technological needs

• Recommendation of the implementation of special software applications, according with students needs

• Organize internal workshops for staff in the basic use of computers and the basic software applications required to complete their assignment and use the computers in appropriate manner

• According with special and specific needs, recommendation of the workshop to the personnel under our responsibility

• Assist the Administrative Assistant with payroll process by ensuring staff logging in their hours when on duty

• Performs other duties as assigned

Minimum Requirements

• Associate's Degree and four (4) years of experience in Media Services and or computing or equivalent combination of education and experience.

• Must have basic understanding of computers in a network environment and be proficient in Microsoft Office and other software applications

• Be acquainted with background knowledge in many areas of multi-disciplinary subjects in helping students in their preparation of research papers and assignments

• All degrees must be from a reginally accredied instituion

• Understand the fundamentals of various software programs to assist students and faculty in the use of them

• Assist students, faculty, and staff with the multimedia resources and equipment housed within the Computer Courtyard areas and computing resources

• Be acquainted with background knowledge in many areas of multi-disciplinary subjects in helping students in their preparation of research paper and assignments

• Respond quickly and effectively to any problems that may arise

• Work in a culturally diverse environment and be able to work with minimal supervision

• Ability to work a flexible schedule that may include evenings and weekends

• Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

Preferences

• Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Essential Position

• This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

Additional Requirements

• The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-1; Miami, FL 33176. EquityOff@mdc.edu