Edfinancial Knoxville , TN 37902
Posted 7 days ago
Apply
Description
General Purpose of JobProvide excellent customer service to the hospital's clients and our borrowers. This person will also be performing all servicing functions for the Medfinancial portfolio.
Hours of Operation: Monday through Thursday 8:00 AM - 8:30 PM and Friday 8:00 AM - 6:00 PM, shifts available within these hours of operation.
Duties and Responsibilities
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems
Review Employee Handbook quarterly for changes and updates
Maintain good attendance and punctuality
Maintain professional dress and behavior
Maintain a positive attitude under stress
All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment.
Work and communicate in a team environment
Type data into required systems with both speed and accuracy
Handle inbound phone calls from hospitals and patients.
Make outbound phone calls to patients.
Complete manual tasks, in a timely manner, as assigned by the team leader or supervisor
Maintain department standards and achieve goals
Provide feedback to department and company
Meet Medfinancial standards/expectations for call statistics, quality, and schedule adherence
Assist with projects as needed
Other duties deemed necessary
Requirements
Requirements: Educational Requirements
Knowledge, Skills & Abilities Desired
Knowledge of Medfinancial products, practices, and offerings
Ability to think analytically and independently
Ability to "listen" to our borrowers and evaluate their needs.
Ability to develop and deliver presentations around case studies
Bilingual skills desirable
Ability to create, compose and edit written materials
Ability to provide clear and concise directions
Ability to communicate to various levels of participants (patients/borrowers, Information Systems, Executives, Co-workers, etc.)
Skill in the use of Microsoft Office Software Products
Edfinancial