Medallia Configuration Analyst

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Our client is seeking a partner to help with consolidating data, tracking omnichannel interactions, and capturing feedback to understand each constituent's unique story. The client seeks to understand, measure, and improve the moments that matter in the Employee journey. In support of these objectives, this project supports the development of a department-wide enterprise measurement strategy and the underlying functions to implement it, including capability lifecycle management, configuration, enhancement, data management and O&M.

Recruiting for this role ends on 7/14/24

Work you'll do:

This role will be responsible for executing on the technical requirements captured for each Medallia program. You will support configuration of the Medallia platform and help ensure quality and consistency of delivery. Additionally, you may support quality assurance (QA) testing and user acceptance testing (UAT) activities to help validate that each program has achieved its design specifications.

• Proactively work with team and client stakeholders to understand programmatic goals and technical requirements

• Assist in configuring and customizing the Medallia platform to align with clients' feedback collection strategies and objectives.

• Ensure the accuracy and integrity of data capture mechanisms and feedback surveys.

• Analyze customer feedback data gathered through Medallia's platform, including survey responses and open-text feedback, to identify trends, patterns, and actionable insights for clients.

• Create and maintain customized reports and dashboards using Medallia's reporting tools to visualize key performance indicators (KPIs) and present data-driven insights effectively.

• Conduct data validation and quality assurance checks to ensure the accuracy and reliability of customer feedback data, identifying and resolving any data-related issues.

• Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.

• Develop training materials and provide guidance to clients on data analysis best practices and platform functionalities. Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization.

Required Qualifications:

• Bachelor's Degree required

• 5+ years of work experience

• 2+ years of Medallia configuration experience

• Must be proficient with configuring Medallia's suite of products and be able to collaborate with other team members to configure interdependent technical capabilities

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be eligible to obtain and maintain the required level of security clearance for this role

• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• 2+ years of prior consulting experience

• 1+ years working in, or with, the Federal Government

• 1+ years of prior experience in healthcare

• Strong organizational and communication skills

• Master's degree

• Experience connecting the Medallia platform with third party solutions, such as Salesforce

• Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $61,120 to $102,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#LI-AS8

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 188426