Med-Spa Receptionist Front/Back

Our Bethesda practice is looking for a front and back office med-spa receptionist that recognizes the unique needs of each patient, they customize treatments, ensuring optimal skin health and appearance. Their commitment extends beyond direct care; they actively research new dermatological technologies and both prescription and non-prescription products.

The team's dedication to excellence and continuous improvement has made them a trusted choice for thousands, who laud their personalized approach and cutting-edge treatments. Their objective is clear: to offer the most advanced skin care and facial rejuvenation procedures available, ensuring every patient feels confident in their skin. With a reputation built on decades of unparalleled service, they stand as a testament to commitment and expertise in dermatology.

Objective:
Deliver a stellar 5-star patient experience, maintain smooth patient flow throughout the facility, and showcase a robust work ethic.

Responsibilities:

First Impressions: Warmly greet patients upon arrival and departure, ensuring a positive experience from start to finish.

Communication Skills: Answer calls within three rings, demonstrating knowledge of aesthetic procedures and maintaining a friendly demeanor. Use patient names to personalize interactions.

Scheduling: Efficiently book, modify, or cancel appointments. Ensure timely follow-ups for next appointments.
Promotions & Programs: Educate clients about loyalty, referral programs, and ongoing promotions. Drive patient enrollment in membership initiatives.

Facility Appearance: Oversee the aesthetics, cleanliness, and staging of the facility. Ensure the office is ready for daily operations and closed per standard procedures.

Feedback & Improvement: Share patient feedback with the management. Aid in front desk projects like new client leads, rewards, promotions, and gathering online reviews.

Technology Proficiency: Manage patient records in our software system and demonstrate adeptness in using computers, iPads, and phones.

Service Promotion: Knowledgeably describe treatments, services, facility features, and hours. Actively promote treatments, discounts, and retail offerings.

Digital Presence: Contribute to the achievement of Social Media and Review objectives.

Inventory Management: Collaborate with the manager for accurate stock counts and order management.

Problem Solving: Address patient queries and concerns with professionalism. Step in for day-to-day managerial tasks as needed.

Team Collaboration: Attend staff meetings and trainings. Assist in front desk operations and communicate any significant occurrences to the management.

Professionalism: Dress as per uniform policy, maintain a proactive attitude, and work towards the continuous growth of the business.

This role requires an individual who is solutions-driven, takes the initiative, and can work both independently and as part of a team.

Requirements:
Experience working in medical office, aesthetics or beauty / advisory industry
Positive attitude and amazing customer service