Mechanical Product Support - Amico Clinical Solutions

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Amico Richmond Hill , ON L4B 2N4

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Mechanical Product Support – Amico Clinical Solutions
Richmond Hill, ONPosition Summary:
Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.Job-specific Duties and Responsibilities:

Flexibility to travel to provide technical support services to customers.
Assist customers with inquiries via phone and emails.
Provide guidance on claims within warranty.
Troubleshooting and repairing parts from RGA returns.
Collaborate with engineers to troubleshoot products for improvement.
Escalate complex issues to Technical Support Manager and Engineers.
Maintain accurate and precise documentation.
Create Service & RGA documents/reports.
Respond to service calls in a timely manner as per internal SOPs.
Comply with internal Standard Operating Procedures.
Comply with Health & Safety policies.
Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:

The candidate must have excellent skills in:
- Organization
- Time-management
- Communication (written & verbal)
- Computer
- Attention to detail
- Multi-tasking
- Problem-solving
- Critical thinking
- Patience

Education and Experience:

Post-secondary education in Electronics Technology, Technical Service, or equivalent.
Previous Medical Device industry experience is an asset.
2-3 years of customer support experience.
3-4 years of technical support experience.

For more information, please visit us at www.amico.com*Only selected candidates will be contacted.

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