Job Title: Meat Stock Clerk FLSA: Non-Exempt
Department: Meat Revision Date: 03/2009
Provides prompt, efficient and friendly customer service. Handles food in a safe manner and ensures neatness of department. Rotates stock, stocks cases, and places product in the coolers.
Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Meat Manager, Assistant Meat Manager, Meat Specialist, Meat Wrap Coordinator
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Conveys customer special orders to appropriate personnel.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews the status and appearance of the food for freshness.
Ensures appropriate stocking of branded meat cases, and coolers, by rotating and replenishing product.
Checks signage to ensure it is with the appropriate product.
Reports out-of-stock products to appropriate personnel.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Washes dishes as necessary.
Orders product and supplies as necessary.
Stocks fresh meat cases.
Slices special orders for customers - such as hams.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Education and Experience:
High School or equivalent, Hy-Vee food safety training. Six months or less of similar or related work.
Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. This is a fast paced work environment.
Equipment Used to Perform Job:
Slicer, pallet jack, and box cutter.
Deals with customers on a daily basis.