M&E Service Delivery Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We're working to support the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders.

Are you excited about taking responsibility for working with a team that is focused on developing best-in-class travel and meeting programs for tech company employees? If so, we are currently seeking a service delivery coordinator to bring their expertise to support delivery of meetings and events for the Global Travel and Events program. Our team is comprised of meeting and event professionals with extensive industry experience, who are based around the world.

This role will support Global Meeting and Event Service Delivery to ensure customer requests and inquiries are executed smoothly and professional. Committed to event related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to corporate internal events and spaces.

Key Responsibilities

• Coordination of resources across service delivery teams (offsite and onsite)

• Supporting projects related to meeting and event process efficiencies and improving services

• Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needsarise

• General office duties and support of events team as assigned by supervisors

• Creating and maintaining standardized event documents

• Responding to and acting on customer feedback

• Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested

• Booking support and point of contact for various programs

• Update customer facing resources including, but not limited to: PowerPoints, websites, etc.

• Service Delivery Program Subject Matter Expert for event technology systems

• Manage room calendars and availability as rooms refreshed and updated

• Redirect incorrectly routed customer questions to the appropriate stakeholders

Basic Qualifications

• 2+ years' experience in event coordination or event administrative support

• Intermediate user-experience with common Meeting Management technology is a plus

• Must be proficient with Microsoft Office

• Microsoft Visio or CAD experience preferred

• High level of accuracy and attention to details

• Positive, professional, customer-service oriented personality

• Excellent interpersonal and communication skills

• Ability to work independently, at times, with little direction

Preferred Qualifications

• Bachelor's degree in Hospitality or related field or equivalent experience

• Experience working in either onsite or offsite corporate meetings and events

• Experience communicating with technical and non-technical stakeholders

• Demonstrated track record of cultivating strong working relationships and driving collaboration multiple teams

• Strong written communication skills

Estimated compensation for this position is:

58,200.00 - 84,400.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Arlington, VA, Nashville, TN, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.