Provide advanced thought process of customer information and how it ties back to the divisional software applications.
Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
Analyze and resolve complex customer matching issues of a broad scope using independent judgment
Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed.
Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.g. in the numbers, printed word, report appearance, etc.)
Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes
Essential Skills and Experience:
Other Essential Skills
Must have excellent verbal and written interpersonal communications skills
Excellent analytical skills
Exceptional skills in applicable Microsoft software programs
Business Intelligence tools preferred (Microsoft reporting, Cognos)
ERP systems experience (AS400, Oracle, JD Edwards)
SOX compliance knowledge and adherence
Must be able to organize with the ability to prioritize work and keep accurate and detailed records
Must have excellent time management skills with the ability to use independent judgment effectively
Must be able to understand and work within complex interdivisional procedures and policies
Work From Home: No
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.