Provides one-on-one general supervision and training of Marketing Coordinator (OPC) personnel assigned to the location and is active at all times in the recruitment of said personnel.
Currently include the following, although other duties may be assigned or removed as needed.
Directly responsible for:
Conducts one-on-one training of OPCs; daily
Provides performance and evaluation feed-back to the Field Manager to ensure continued improvement of OPC staff; daily
Indirect supervision of OPCs at daily intervals
Provide input on the continued development of OPCs sales tools; irregular intervals.
Provide input on the continued development of OPCs sales scripts; irregular intervals
Active recruitment of OPC; daily intervals while in the Field as well as being on the look-out for job fairs and other avenues from which recruits can be obtained
Indirectly supervises OPC personnel by assisting the Field Manager in this area. Final management decisions are made by the Field Manager.
The position provides integral information necessary for the overall direction, coordination, and evaluation for OPC personnel. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; recommending the rewarding and disciplining of team members to the Field Manager; addressing complaints and promptly responding to and resolving problems with the Field Managers approval.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate of Arts degree (A.A.) from a two-year college or university; or equivalent of one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common financial reports and documents. Ability to discern problem areas in the pitches of OPC personnel and re-direct said personnel to a more successful approach in speaking with the public.
Ability to respond to common inquiries or complaints from customers or OPC personnel including being able to explain compensation calculations, gifting costs, etc. Ability to effectively present information to Field Manager, groups of trainees and potential recruits. Ability to discern those qualities that would contribute to a successful recruit during the interview process.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These demands include those typical for a desk job/office-related work, specifically, with a vast amount of time spent sitting at marketing desks talking with, presenting to, and listening to team members and customers. Some time is spent driving to the various sites for training and observation, and some walking is done in the retrieval of information and various documentation, etc. necessary for the Field Manager to make appropriate evaluations for continued staff improvement.
Further, some time is spent stooping, kneeling, or crouching in the filing of documents and the retrieval of filed documents. No climbing, balancing, tasting, or smelling is involved in any necessary job task related to this position. This job does not require that weight be lifted or force be exerted, although from time to time, boxes of invitations and/or paper weighing approximately 60 pounds must be moved from one area to another, and in an effort to expedite processing or complete a job task, these items are moved appropriately.
Close vision is required in completing detailed evaluation reports and in correctly completing guest invitations to tour the resort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of the time is spent in the field working at the Marketing location and providing direct one-on-one training of OPC personnel. A portion of the time is spent working in a typical office environment consisting of team member-controlled temperature levels, with moderate standard office noise ranging from conversation to office machinery noise (typewriters, printers, copiers, fax machines, staplers, etc.). There is very little exposure to outdoor weather conditions except during travel outside the building and training/supervision conducted at OPC booth(s). Further, there is typical exposure to office fumes and/or airborne particles through ventilation systems.
There is some exposure to moving mechanical parts such as computer keyboards, printers, copiers, and fax machines, etc., and any risk of radiation or electrical shock would come from this equipment as well. There is little to no exposure to high, precarious places, toxic or caustic chemicals, extreme cold or heat, and wet or humid conditions. There is absolutely no exposure to work with explosives.