Responsible for training, mentoring, controlling quality and providing technical assistance on material damage for field staff, independent appraisal vendors and Direct Repair facilities. Ensure customer needs are satisfied while driving cost saving behaviors that center on accurate repair procedures to return damaged vehicles back to pre-accident condition. This is a field based position with the ideal location being the five boroughs of New York City, NY.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Evaluate performance and skill level of field claim representative and/or DRP shops; identify training opportunities
Conduct ride alongs and re-inspections with field claim representatives and/or DRP shops
Serve as mentor and subject matter expert for field representatives, claim representatives, DRP representatives and managers on Material Damage issues; provide direction and advice to resolve complex material damage claims as needed
Serve as a subject matter expert for audit questions and issues
Review photos of vehicles deemed as potential total losses and takes ownership of those files to determine if they should be handled as repairable or as a total loss
Handle routine and complex material damage claims with little or no supervision
Provide guidance to field representatives on estimates exceeding $30,000.00
Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage; communicate changes to FCR managers in their region
Assist in developing estimating best practices and other company processes regarding material damage issues
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environment
High school diploma or general education degree (GED) required
Must possess appropriate state licensing and continuing education to keep license current
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Proficient with the claims processing system
Proficient with approved automated estimating software and accompanying workflow management software
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
Solid understanding of the processes and procedures in the following areas: structural damage, frame repair, refinishing, body repair and potential issues that may arise based on initial damages
Ability to independently solve complex material damage issues
Proficient understanding of insurance law as it relates to material damage claims in select territories
Basic understanding of claim policies & procedures
Must possess effective verbal and written communication skills
High degree of initiative, mature judgment, and discretion
Ability to resolve conflicts and empathize with customers
Strong negotiation skills
Successful completion of Estimate Writer training
Successful completion of ICAR or other industry related courses or workshops (i.e. Chief Structural Damage Analysis, Chief Advanced Frame, Chief Advanced Steering and Suspension Analysis)
Possess industry-related certifications (i.e. ASE Certification, ICAR Gold/Platinum Certification)
National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!
Companies and Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
Medical, Dental, Vision benefits
Life and Short/Long Term Disability Insurance
401k w/ Company Match
Company Paid Holidays & Generous Time-off policy
Employee Discount Program
Career Advancement and Development Opportunities
On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
On-site Fitness Center (Cleveland and Dallas offices)
Subsidized parking (Cleveland office)
National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.