Division or Field Office:
Allentown/Bethlehem Branch Office
Department of Position: Claims Department
Allentown/Bethlehem Claims Office
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.
Duties and Responsibilities
Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary. Issues settlement checks and keeps appropriate records.
Monitors and supports Direct Repair Program (DRP) when required.
Establishes rapport with Agents and claims adjusters. Responds to Policyholders and claimants as directed regarding service issues or complaints.
Attends appropriate training sessions. At the request of Underwriting, evaluates antique and classic cars for coverage value.
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Developing And Maintaining Relationships
Information Management Skills
Planning And Organizing
High school diploma, or GED, required. Two years of experience in body shop or insurance claims adjusting OR completion of ERIE's Smart Start Program, required.
Estimate writing experience preferred. Completion of General Insurance program preferred. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
Willingness to obtain and maintain required licenses. Valid driver's license and good driving record preferred.
Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)
Nearest Major Market: Allentown
Job Segment: Underwriter, Adjuster, Claims, Insurance