Ma/Surgical Coordinator, Clinical Support - Hartford - Full Time

Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.

The Surgical Coordinator/Medical Assistant (MA) may be required to perform any or all of the following fundamental

Documentation, Administrative, Clinical, and Department Support functions:

SURGICAL SCHEDULING

• Work with physicians in scheduling all surgeries and necessary services.

• Initiate surgical booking request via family/physician.

• Schedule with OR

• Schedule with physician

• Schedule with family

• Schedule pre-op physicals in Epic and with family.

• Arrange any necessary specialty consultations.

• Complete forms/requisitions.

• Confirm insurance information in Epic.

• Obtain financial information, deductible and co-pays insurance financial responsibility versus family

• Arrange any testing/equipment if needed--(e.g. spinal cord monitoring service, PICU, blood transfusions).

• Verify referral. Obtain pre-certification/authorization.

• Provide (if requested) letter of medical necessity for hospital stay and for family on length of recovery. (For school and/or employer of parent/patient, etc.)

• Produce pre-claim for insurance company.

• Meet and discuss financial responsibility with family.

• Collect payment from family for physician fees by cash, check, MasterCard/Visa.

• Submit surgical billing to billing service after reviewing for appropriate code. Notify physicians of any issues for review.

ADMINISTRATIVE SUPPORT

• Supports the patient check-in and check-out processes.

• Scheduling and coordinating all patient appointments.

• Answering and directing calls.

• Process pre-authorizations and pre-certifications.

• Prepare and files medical record.

• Provides cross coverage for other administrative roles.

• Maintains clinical files according to organization/department protocol.

• Processes patient related correspondence.

• Maintains confidentiality of patient information.

CLINICAL SUPPORT

• Ensures efficient patient flow.

• Prepares treatment rooms and equipment for patient examinations.

• Provides appropriate procedural support following department specific guidelines.

• Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief

complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.

• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.

• Obtain specimens, accurately performs and records patient POC testing per policy.

• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.

• Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy.

• Provides cross coverage for other appropriate clinical roles.

DEPARTMENTAL SUPPORT

• Provide support as needed for departmental medical record audits.

• Cleans and stocks patient care rooms between patients.

• Maintains appropriate inventories of all medical supplies.

• Stocks and maintains all patient related forms and educational materials.

• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility

break-down or damage.

DOCUMENTATION

• Documentation is legible and falls within the appropriate MA scope/Organizational documentation

guidelines.

• Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.

OTHER RELATED ACTIVITES

• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families.

• Ability to travel to satellite locations may be required.

• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.

• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA and Surgical Coordinator scope of practice.

• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.

• Basic Understanding of CT Children's Policies and Procedures.

• Understanding of the organization's environment of care.

Special Considerations:

Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

EDUCATION and/or EXPERIENCE REQUIRED

• Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute.

• Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course;

• Experience: No prior experience required.

LICENSE and/or CERTIFICATION REQUIRED

• Required: BLS/CPR for Healthcare Providers from Heart American Heart Assoc or American Red Cross within 1 month hire, and maintained thereafter.

• Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists.