Master Control Room Operator (Group 9)

With teams on the ground around the world, we report award-winning stories at speed. We tell all sides, but take none. We go back to the start, where there's no bias and no agenda to tell the real story.

Thomson Reuters is seeking an experienced Master Control Room Operator (Group 9) for our TV Support & Operations team based in Washington DC.

The successful candidate will primarily work in our fast-paced, 17/7 MCR operation and will be responsible for the business critical technical assessment, co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.

The individual will also be required to assist in other areas including training, documentation, technical planning, equipment testing, preparation and deployment, and direct operational support of equipment in the field.

About the Role

In this opportunity as MCR Operator, you will:

• Be multi-skilled and operational and work in the Washington DC MCR and in collaboration with MCR teams globally.

• Provide technical supervision, configuration, routing and co-ordination of video/audio signals from linear and file-based sources, ensuring successful delivery of editorial content.

• Understand modern IP transport protocols for video and relationship of these to cloud working.

• Complete thorough and continuous assessment of signal qualities, ensuring that all areas of the operation run to a high technical standard.

• Perform proactive health checks to confirm functionality of key systems and first-level fault diagnosis.

• Quickly identify service-affecting issues and effectively liaise with support teams globally to ensure they are professionally addressed.

• Continually review and optimise operational protocols to ensure they meet business needs.

• Maximise service quality and efficiency for internal/external customers through appropriate forward planning and the effective management of multiple tasks.

• Work closely with senior staff and support teams to ensure the prompt and efficient flow of appropriately detailed information to all stakeholders.

About You

You're a fit for the role of MCR Operator if your background includes:

• Good knowledge of Video and associated signal formats, practical IT infrastructure and connectivity, linear video and file transmission methods, and video conversion techniques.

• Quality assessment skills required to supervise TV operations to a high technical standard.

• Good levels of situational awareness and the ability to work efficiently under pressure.

• Good written/verbal communication skills for the clear flow of detailed information.

• Willingness and pro-activity to assist in all areas of the operation plus an ability to work either independently or as part of a team.

• Excellent understanding of customer requirements and an ability to adopt the most appropriate approach to meet their needs.

• Previous experience of Broadcast TV Operations.

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What's in it for you

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company, we can offer a truly international career and progression opportunities

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists

• Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world's most important stories.

About Reuters

Reuters is the world's largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers.

Reuters: The Real World in Real Time

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $74,000 - $100,000. The base compensation range in other locations may vary.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.