Master Black Belt - Process & Performance (Remote) (Bts- Business Technology Solutions)

First American Financial Atlanta , GA 30301

Posted 3 weeks ago

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

First American Title is a leader in Title Insurance and Settlement services forging the way in digitizing the Proptech industry. This role will be a part of the Strategy and Transformation Management Office leading the charge for digital transformation across Business Technology Solutions (Corp IT). This an exciting role that will be at the forefront of leading key strategic initiatives driving change across areas of people, processes, and technology.

Master Black Belts are business partners that provide the link between Process and Performance Excellence to build a culture of continuous improvement and drive business results. They are responsible for aligning Process Excellence efforts with the overall business strategy, obtaining critical support and resources, and ensuring projects are implemented using a data-driven approach and lean six sigma methodology to deliver business results and ensure customer satisfaction.

You will lead the architecting of target state processes, reengineering of current processes, and assessing opportunities. Internally, you will work across the company to align processes from services to product to IT. Your expertise will guide value-based, data-driven business decisions. Externally, you will understand customer needs at all points in their services lifecycle. You will craft low-effort, high-value digital experiences.


  • Participates as a strategic thought partner to the executive leadership team.

  • Ensures the overall alignment of Performance Excellence to the business strategy and functional objectives/KPIs

  • Works with leadership to identify and prioritize high impact opportunities.

  • Aligns the project pipeline to business objectives and annual financial goals/targets

  • Provides coaching and support for site PE Leaders, Black Belts, and Green Belts to ensure Lean Six Sigma practices are understood and utilized.

  • Ensures the deployment, development, and ongoing sustainment of Process/Performance Excellence at site locations.

  • Supports the development of operations KPI scorecards and ongoing review and response.

  • Develops financial savings models and regularly aligns with Finance on Process/Performance Excellence savings results.

  • Provides regular reporting to leadership on Process/Performance Excellence progress and results.

  • Provides Lean Six Sigma training as needed.

  • Identifies and ensures best practices are shared and implemented.

  • Launch and lead a process excellence practice through collaborating with internal and external stakeholders and representatives across the enterprise to improve processes and increase effectiveness.

Required Experience

  • Solid understanding of business processes for critical functional areas with strong facilitation skills

  • Process mapping and application of appropriate improvement methodologies and tools

  • Strong stakeholder management and ability to build rapport and relationships and influence senior management.

  • Management and execution of complex projects by translating them into manageable tasks, developing business solutions from inception to deployment

  • Ability to communicate complex business / technical challenges in a simplified manner using superior analytical, evaluative, and problem-solving abilities

  • Intrapersonal skills: Excellent organization and time management skills and the ability to work independently, seeking support as needed. Excellent judgment and decision-making. Strong humility, listening, creativity, and negotiation skills

  • Must be a well-respected leader who can lead through ambiguity and influence stakeholders in written and oral communications, working collaboratively and engaging with a wide variety of user groups across all organizational levels within a matrixed organization.


  • Engineering or Technical Bachelor's Degree required

  • Master's Degree preferred in related business or science

  • Master Black Belt in Lean Six Sigma (LSS) or Design for Six Sigma (DFSS) Certification required (Value Stream mapping, Kaizen, Lean Six Sigma, DMAIC, etc.)

  • Project Management or Agile certification preferred.


  • Minimum of 12+ years in consulting and/or service industries; and or relevant years of industry experience with progressive growth in leadership and business impact

  • Minimum 10+ years as a full-time BB and/or MBB with hands-on Lean expertise

  • Minimum 5+ years in technology - including software development, service delivery and management

  • Training, coaching, and scaling of LSS programs

  • Background in technology/data industry strongly preferred


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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Master Black Belt - Process & Performance (Remote) (Bts- Business Technology Solutions)

First American Financial