Masshire Intake Specialist

TEMPORARY POSITION

SUMMARY:

The Intake Specialist is responsible for serving as the initial point of contact for MassHire members, especially those who access the career center remotely and are unemployed. The incumbent collects and documents all required data on members and helps them develop initial career plans. The Intake Specialist informs members of available services and refers them to Career Advisors for additional assistance as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the essential duties required of the Intake Specialist position.

• Conduct customer intakes and initial assessments including: informing MassHire members of available services, reviewing Individual Plans for Employment, and identifying and documenting barriers to employment.

• Create a supportive environment for all members, including those who have disabilities and/or other barriers to employment such as welfare dependence, limited English, ex-offender status, and homelessness.

• Establish rapport with members in order to be able to assist them effectively.

• Identify areas of individual need in order to obtain long term self-sufficiency employment.

• Document services accurately as necessary using MOSES (Mass. One-Stop Employment System) software.

• Follow up on all requirements to assure approval of submissions timely. Attention to detail essential.

• Refers clients to additional MassHire services including Career Advisors as appropriate.

LEVEL OF RESPONSIBILITY

• Employee works under general supervision.

• Employee makes decisions within clearly prescribed areas referring matters that fall outside that area to others.

• Employee recommends actions and alternatives to supervisor and others.

SUPERVISORY RESPONSIBILITIES

• Does not have any supervisory responsibilities.

QUALIFICATION REQUIREMENTS:

• Bachelor's degree preferred. Experience may be substituted: Associate degree plus two (2) years relevant experience or high school diploma plus four (4) years relevant experience

• Priority given to those with experience working with persons who have disabilities and/or other barriers to employment such as: welfare dependence, English language barriers, ex-offender status, and homelessness.

• Able to communicate effectively verbally and in writing.

• Possess active listening and response skills in interacting with customers and staff.

• Excellent organizational, time-management, and problem-solving skills.

• Ability to efficiently prioritize and multi-task.

• Strong interpersonal and customer service skills.

• Proven experience in exercising good judgment.

• Exercises discretion, confidentiality, and sensitivity.

• Proficiency in working online and using Microsoft Office, particularly Word and Teams.

• Bilingual (Spanish, Haitian Creole, Portuguese) a plus.

• Satisfactory results of all required background checks according to Goodwill policy.

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Career Advisor encounters while performing the essential functions of this job.

Physical Demands/Efforts

• Must be able to sit for prolonged periods of time working on a computer.

• Work performed is typically sedentary with occasional periods of walking and standing.

• May require stooping, kneeling, crouching, reaching, and crawling.

• Utilizes finger dexterity to perform computer operations, handle or feel objects, tools, or controls.

• May be required to lift or move up to twenty (20) pounds at times.

Mental & Visual Demands

• Significant level of mental concentration required to manage multiple complex tasks.

• Work requires frequent visual effort for extended periods of time.

• Specific vision abilities required include close vision, distance vision, and peripheral vision.

Work Environment and Hazards

• Working environment is typical of an office setting and the noise level is usually moderate.

• Absence of hazards.

Other details

• Job Family Mission Services

• Pay Type Hourly

• Min Hiring Rate $18.50

• Max Hiring Rate $21.50

• Travel Required No

• Required Education Bachelor's Degree

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• 1010 Harrison Ave, Roxbury, MA 02119, USA