Massey Services-Pest Technician

Massey Services, Inc. Gainesville , FL 32601

Posted 2 months ago

Based in Orlando, Florida, Massey Services is the nation's fifth largest pest prevention company and the largest privately held family-owned company in the industry. Celebrating 33 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ over 2,000 team members and operate approximately 1,800 vehicles that provide residential and commercial pest prevention, termite protection, landscape and irrigation services to over 550,000 customers from 143 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma.

Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.

Massey offers a competitive compensation plan along with an excellent benefits package including:

  • Medical, Dental and Vision

  • Company paid Life Insurance

  • Short & Long Term Disability

  • Flexible Spending Account

  • 401(K) Retirement Plan with company matching

  • Paid vacation, holidays and sick days

  • Tuition Reimbursement Program

Massey Services, Inc. is a Drug Free Workplace and Equal Opportunity Employer

JOB FUNCTIONS & DUTIES
1.Learn and comply with all Company policies, standards and protocols in regards to assigned service days, minimum daily production, Pest Prevention treating techniques, etc.
2.Maintain and service all Pest Prevention customers according to Company policy, standards and protocols.
3.Complete all Company training as required.
4.Attend all technical training meetings as required.
5.Maintain vehicle in a clean, safe and properly decaled condition.

A. Maintain a complete inventory of Company required equipment.

B. Keep vehicle and equipment organized.

C. Keep all equipment clean and in operating condition.
6.Inspect for and advise customers of potential problems.

A. Present solutions based on conditions, avenues and sources that promote pest success.

B. Foster positive rapport and relationships with customers.
7.Respond to all customer complaints during the business day received and resolve within 48 hours or at the customer's convenience.
8.Maintain unserviced accounts list and reschedule missed accounts daily.
9.Maintain and follow all "special instructions" on each account.
10. Stay informed in regards to all state, federal and local regulations and Company Policies and Procedures as they relate to your job.

A. Learn the safety procedures and equipment related to your job and use them as they are required.

B. Perform all job duties according to regulations and Company Policies and Procedures.
11. Maintain current product knowledge and remain informed of the latest technical data pertaining to industry products, material and equipment.
12. Remain in contact with the office during the day and respond to all communications in a timely manner.
13. Submit daily service reports as required by Company standards.

A. Complete service records in accordance with state and federal regulations

B. Accurately document information on reports.

C. Obtain customer signature on all documents according to Company policy.
14. Make every effort to prevent cancellations.

A. Provide service on time.

B. Return every call by a customer in a timely manner and with sincere concern.

C. Notify management immediately of requests for cancellations.

D. Provide solutions to customer concerns.
15. Inform management of any safety issues, customer concerns and service issues encountered during the day.
16. Make a minimum of one new Sale per week.
17. Secure leads for all services provided by our Company.
18. Perform other duties as assigned.
19. Project A Quality Image Look and Act Professional
20.. Deliver Great Service On Time Satisfy Every Customer
21. Honor Your Commitment Be Dependable
22. Never Stop Learning Technically Legally Professionally
23. Build Trusting Relationships With Customers Always Do What's Right

Experience, Education and skills required

1.High School Diploma or equivalent experience required.
2.Must have or be able to obtain required drivers license and maintain a company-approved driving record.
3.Must possess ability to carry out instruction furnished in written, oral, computer, or diagrammatic form.
4.Must possess ability to deal with problems encountered during business transactions.
5.Must possess mathematical ability to accurately complete and file necessary reports.
6.Must be able to read and comprehend industry product labels.
7.Must possess good communication skills and exhibit a willing-to-please, friendly demeanor and a professional image at all times.

Typical Physical and Mental Demands Requires constant (67%-100% of the time) walking, climbing ladders, stairs, attics), crawling, bending, kneeling, pushing, pulling, reaching, stooping, and stretching. Requires constant ability to move freely about the office building and between customer locations.

Requires corrected vision and hearing to normal range. Requires occasional (0-30% of the time) lifting (up to 50lbs) while performing duties, Must possess ability and stamina to work long hours and conduct several inspections per day in attics, crawl spaces and other areas. Must possess ability to climb heights. Must possess ability to endure exposure to high temperatures while conducting inspections.

Typical Working Conditions Requires constant contact with the public and employees. Work is usually performed outdoors and in/on customer property.

May be exposed to rain, hail, winds, dust, dirt, cement, grass, shrubs, trees and others. Incumbent may be exposed to industry products while conducting work.

Special Equipment Must possess ability to operate and trouble-shoot pest prevention equipment including, but not limited to: backpack applicators, drills, shovels, carpenter's tools, power tools, truck equipment and other industry equipment.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Services Technician Apprentice

City Of Gainesville, FL

Posted 3 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 Job Ad THIS IS A RE-ADVERTISEMENT. IF YOU HAVE SUBMITTED AN APPLICATION FOR THIS POSITION AS OF 11/22/2019, YOU NEED NOT RE-APPLY. Gainesville Regional Utilities' Energy Delivery Department currently has an opening for a Field Service Technician Apprentice. This position is both rewarding and challenging. New skills will be taught to successful candidate(s) to become proficient with the delivery of electric, water, and gas services to GRU's customers. If you enjoy a fast paced, changing work environment, helping and interacting with people this career opportunity may be for you. This is apprentice-level work of a complex and specialized nature in the service of energized electric circuits, gas and water services. Tasks include but are not limited to processing of electric, water and gas service orders, inclusive of dunning account processing and assisting with gas related emergencies. To qualify for this position you must possess a high school diploma or an acceptable equivalency diploma (GED) and at least six (6) months of experience in utility meter reading, or utility service work, or gas appliance repair, or an equivalent combination of training and experience, which provide the required knowledge, ability, and skills. NOTE: * Valid U.S. Driver License is required at the time of hire; a valid Florida Driver License is required within 30 days of start date. * Work requires providing professional, polite and courteous customer service. * Work requires performing inspections of services for safety, integrity, and reliability. * Work requires responding under emergency and non-emergency conditions or working outside assigned work hours to meet operational needs. * Work requires performance of tasks outdoors under varying climatic conditions. * Work may require exposure to hazardous conditions and noxious chemicals. * Work may require working in tight or claustrophobic conditions. * Work may require exposure to prolonged high noise levels. * Work may require working overtime with limited notice. * Work may require exposure to domestic animals and wildlife during the performance of job duties. May fill multiple positions May establish an eligibility list for future hiring. May require additional assessments to fill the position. Job Description SUMMARY This is apprentice-level work of a complex and specialized nature in the service provision of energized electric circuits, gas and water services. Inclusive of dunning account processing and assisting with gas related emergencies. Positions allocated to this classification report to a designated supervisor and work under direct to limited supervision. Work in this class is distinguished by its lack of supervisory responsibility, and limited technical skill, and by its emphasis on developing journey level Field Service Technician knowledge, skills, and ability. EXAMPLES OF WORK This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required. ESSENTIAL JOB FUNCTIONS Operates, installs, inspects, tests, calibrates, maintains and repairs residential and commercial gas measurement and regulation equipment and associated devices on gas systems of all pressures while under direct observation or until authorized. Installs, inspects, test, calibrates, maintains and changes electric (single and three phase) and gas meters, including associated piping for maintenance while under direct observation or until authorized. Performs gas appliance and equipment final connection, safety inspection and pilot ignition while under direct observation or until authorized. Performs service quality investigations under direct observation or until authorized. Performs service inspection and repair functions on residential and commercial (natural gas/liquid propane) equipment, metering and regulation, associated piping, venting systems, and performs pilot ignition while under direct observation or until authorized. Validates safe operation of customer-owned gas equipment, and associated piping, in accordance with Florida Building Code-Fuel Gas Codes and confirms proper meter installation, including regulation equipment while under direct observation or until authorized. Performs and documents residential and commercial carbon monoxide and gas leak investigations while under direct observation or until authorized. Operates City vehicles in a safe manner; conducts routine pre-trip inspections to confirm the vehicle is in safe operational condition. Effectively communicates with supervisor, customers, and other City staff. Assists in the response to gas related emergencies. Answers customers' questions regarding billing procedures, rates, and department policies and the safe operation of utility services. May refer customer inquiries and complaints to the appropriate department. Performs delinquent processing activities, including customer notifications. Routes work orders for daily service. Keeps daily reports of activities. Performs inspections of services for safety, integrity, and reliability. Adheres to City and departmental policies and code of conduct. Provides professional, polite and courteous customer service and interaction. Utilizes mobile software and devices for data entry relating to customer billing, service order completion and investigation reports. Documents gas, electric and water meter readings. Attends work on continuous and regular basis. NON-ESSENTIAL JOB FUNCTIONS Maintains work area and equipment in a safe and efficient condition. May be required to perform first aid or use lifesaving skills. Prepares records and reports in a timely manner. Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions. EDUCATION AND EXPERIENCE Graduation from high school or possession of an acceptable equivalency diploma, and six (6) months experience in basic utility knowledge, or an equivalent combination of training and experience which provides the required knowledge, skills, and abilities. PROGRESSION-THROUGH-TRAINING-REQUIRMENTS Must successfully complete an Apprentice Field Service Technician Progression - Through - Training Program established for the job series and federally mandated Operator Qualification continuing education. Failure to complete the Progression - Through - Training Program within the timeframes established in the program will be grounds for termination of employment. A copy of the Progression - Through - Training Program is available upon request. CERTIFICATIONS OR LICENSES Licenses Valid Florida Driver's License requiredat time of appointment and at all times while employed in this classification. CERTIFICATIONS None. KNOWLEDGE, SKILLS AND ABILITIES Basic working knowledge of computers and relevant software. Ability to maintain professional public relations under sometimes difficult circumstances. Ability to follow instructions. Ability to perform basic arithmetic calculations. Ability to communicate effectively, both orally and in writing. Ability to work effectively with co-workers and the general public. Maintain current Operator Qualification training requirements. Work requires physical strength and agility sufficient to perform essential job functions. Requires 20/20 or corrected vision and normal color vision. Pre-employment medical examination required, including satisfactory drug screening. Requires active participation in (RSPA) Research and Special Projects Administration drug testing program. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions. PHYSICAL REQUIREMENTS Work requires physical strength and agility sufficient to safely perform all essential job functions including the ability to lift, push, and pull up to fifty pounds without assistance. May perform work from elevated heights utilizing scaffolding, ladder, aerial device or work below grade. Work requires the use of personal protective equipment including hearing, eye, foot and head protection. Must have 20/20 or corrected vision and normal color vision. Must have a sense of smell and hearing within established normal ranges. Must be able to ascend and descend ladders and stairs from a height of 25 feet. Must have cognitive ability to recognize risks associated with physical surroundings, and determine appropriate risk abatement actions. Requires manual dexterity and eye/hand coordination sufficient to safely perform all essential job functions. WORK ENVIRONMENT May be required to work overtime with limited notice. Required to respond under emergency and non-emergency conditions or work outside assigned work hours to meet operational needs. Work requires performance of tasks outdoors under varying climatic conditions. Work may require exposure to hazardous conditions and noxious chemicals. Work may require working in tight or claustrophobic conditions. Work may require exposure to prolonged high noise levels. Work will require exposure to domestic animals and wildlife during the performance of job duties. City Of Gainesville, FL Gainesville FL

Massey Services-Pest Technician

Massey Services, Inc.