Massey Services- Manager Trainee

Massey Services, Inc. Ocala , FL 34470

Posted 2 months ago

Based in Orlando, Florida, Massey Services is the nation's fifth largest pest prevention company and the largest privately held family-owned company in the industry. Celebrating 33 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ over 2,000 team members and operate approximately 1,800 vehicles that provide residential and commercial pest prevention, termite protection, landscape and irrigation services to over 550,000 customers from 143 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma.

Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.

Massey offers a competitive compensation plan along with an excellent benefits package including:

  • Company Vehicle

  • Medical, Dental and Vision

  • Company paid Life Insurance

  • Short & Long Term Disability

  • Flexible Spending Account

  • 401(K) Retirement Plan with company matching

  • Paid vacation, holidays and sick days

  • Tuition Reimbursement Program

Massey Services, Inc. is a Drug Free Workplace and Equal Opportunity Employer

JOB FUNCTIONS AND DUTIES
1.Complete all assigned sales, technical and management training programs.
2.Receive classroom instruction in subjects related to your rotational experience.
3.Work in different service centers/departments to gain perspective, including marketing, sales, customer service, purchasing, and personnel departments.
4.Learn service and sales functions, operations, management viewpoints and company policies and practices that affect each phase of business.
5.Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
6.Handle established accounts to gain familiarity.
7.Adhere to guidelines of formal written training program.
8.Attend periodic evaluations.
9.Achieve a passing score in all areas of the management training program in order to continue in the program.
10. Participate with service center management in interviewing, hiring, and training employees.
11. Use company reports to analyze sales, revenue, and profit.
12. Identify trends and recommends proactive or remedial action to manage business situations.
13. Work with and through management to develop and implement actions that protect company assets and profitability.
14. Maintain and enforce a professional image and the highest level of integrity with regard to all decisions.
15. Monitors and assures a quality image with all Company team members (uniform, ID badges), vehicles (decaled, clean), equipment (maintained, clean), facilities and property (maintained, clean).
16. Be a contributing member of our community and industry by actively pursuing and participating in organizations and associations that support our Company's image and commitment.
17. Generate a positive relationship with customers, potential customers, and community members, always promoting excellent customer relations, quality image, and integrity.
18. Make every effort to satisfy customers, regardless of time, cost, or effort.
19. Demonstrate the initiative to prevent customer complaints and save customer cancellations and manage these to Company Standards or better.
20. Take every opportunity to "recognize" Service Center team members for the purpose of enhancing morale.
21. Implement, administer, and enforce all Company Policies and Procedures, including (but not limited to) training, customer service, productivity standards, documentation of service, collections, damage claims, sales, etc.
22. Monitor and assure the safeguarding of all Company equipment, property, and facilities.
23. Be able to qualify for and pass all State Certifications, as required.
24. Stay abreast of all technical data in regard to materials being used and the application of same.
25. Stay abreast of federal, state and local regulations regarding use of all safety equipment and procedures. Perform job duties consistent with all regulations and Company Policies and Procedures.
26. Maintain good regulatory agency relations. Assure certifications and license requirements are being achieved, and compliance with all laws, rules and regulations.
27. All other duties as assigned.
28. IMAGE - Assure a quality image both internally and externally at all times.

  • Management and Team Member Conduct

  • Service Center facilities, Company uniforms, vehicles, equipment, property, etc.


  1. GROWTH OF BUSINESS Develop skills to accomplish all revenue and profit objectives through proper planning, quality training and teaching, and executing and enforcing all Company policies.
  2. CUSTOMER SERVICE Develop skills to assure that all sales and service minimum standards are accomplished through quality training, executing and enforcing all Company Policies that relate to quality service, minimum productivity standards and total customer satisfaction.
  3. TEAM MEMBER DEVELOPMENT Develop skills to recruit, hire, train, direct and develop team members within the Service Center in order to achieve budgeted goals in the areas of sales, services, collections, expense control and team member development.

EXPERIENCE, EDUCATION, AND SKILLS REQUIRED
1.College degree in Business Management or equivalent preferred.
2.Minimum of three years' management experience required, including personnel management, multi-level P & L responsibility, inventory control, customer satisfaction responsibility, recruiting/training/developing of personnel and leadership experience.
3.Management, sales and marketing experience in a service-related business preferred. Strong work ethic and ability to motivate, lead and challenge a team as required.
4.Must be able to meet requirements for obtaining certification and/or license as required by state, federal, or local regulations.
5.Must possess mathematical ability and knowledge of accounting principles.
6.Must possess good written and oral communication skills, dedication to total customer satisfaction, integrity, ability to work under pressure and professional image.
7.Knowledge of computer operations required.
8.Must possess and continually demonstrate ability and desire to commit to corporate culture, mission, guiding philosophy and purpose.

TYPICAL PHYSICAL AND MENTAL DEMANDS

Requires (67-100% of time) walking, climbing, bending, kneeling, pushing, pulling, reaching, stooping, and stretching. Requires constant ability to move freely about the office building and between job sites.

Requires frequent (34-66% of time) exposure to outdoor conditions and ability to crawl under homes and in attics for up to 15 minutes at a time. Requires corrected vision and hearing to normal range. Requires ability to travel from location to location.

Requires ability to frequently operate small equipment. Requires occasional (3-33% of time) lifting of equipment (up to 50 lbs.) Requires good hand-eye coordination, gross motor coordination and finger dexterity. Must possess ability and stamina to work long hours while performing physical labor. Must possess ability to climb heights and ability to endure high levels of noise.

TYPICAL WORKING CONDITIONS

Requires constant contact with the public and company Team Members. Frequently, work is performed outdoors.

Office work is performed in air conditioned/heated facility. May be exposed to rain, hail, winds, dust, dirt, cement, grass, shrubs, high levels of noise, vibrations, and others. Incumbent will work with and around various types of lawn care and pest industry products, materials and equipment.

SPECIAL EQUIPMENT

Must possess ability to operate lawn care, pest prevention and termite protection equipment including, but not limited to, backpack applicators, drills, shovels, carpenter's tools, power tools, truck equipment, aeration equipment and others.

THIS DESCRIPTION MAY NOT BE ALL INCLUSIVE AND TEAM MEMBERS ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
QSR Supervisor Trainee

Circle K Stores, Inc.

Posted 3 days ago

VIEW JOBS 12/8/2019 12:00:00 AM 2020-03-07T00:00 Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications The minimum qualifications for a QSR Supervisor are: * High School diploma or GED preferred. * Experience in retail sales preferred. * Experience to perform the essential duties, responsibilities and working in the conditions described below. * Ability to supervise and train for the use of equipment, tools and materials listed in the QSR Representative (QSRR) and QSR Unit Assistant (QSRUA) job description. * Ability to supervise and manage the functions listed in the QSRR and QSRUA job description. * Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc. * A valid driver's license and adequate transportation to/from bank and various management meetings. * Ability to communicate (orally and in writing) in English. * Perform other duties as assigned or delegated by his/her supervisor. ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS Leadership and Management * Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. * Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards. * Maintain a professional and supportive image among subordinates and supervisor. * Schedule employees within Company guidelines to maximize customer service and maintain site image. * Implement non-discriminatory related management skills while hiring, training, developing, promoting, counseling, motivating and separating employees. * Assigns, schedules and evaluates work of his/her subordinates. Site Relationships * Develop positive and professional relationships with all suppliers. * Promote excellent service and resolve customer complaints in a timely, professional manner. * Promote and ensure a safe, positive public image within the neighboring community. Training and Development * Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback. * Train all employees ensuring that customer service site image and marketing execution meet Company standards while adhering to franchise standards. * Train all employees on safety procedures and promote safety awareness on an ongoing basis. Communication * Develop ways and means to ensure that all employees receive proper communication in a timely manner. * Establish periodic on-going communication meetings with all site employees and the Market Manager of Food Service. Organizing and Planning * Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives. * Organize and maintain all site files and manuals. * Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely. * Inventories and orders products for the unit to ensure in-stock conditions. * Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. * Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees. Financial * Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. * Budget and forecast P&L lines, as well as understand and manage merchandise margins. * Safeguard and account for all money received and disbursed. * Perform all other financial analysis necessary to maximize sales and net profits. Working Conditions * Performs approximately all work indoors but will be required to work outside in order to clean QSR areas, take out garbage during day or early evening hours, etc. * Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. * Be exposed to occasional noise. * Work with a minimum of direction and supervision. * At all times work as an effective manager, supervisor and leader. * Ability to lift heavy objects (up to 50 pounds). * Ability to stand and/or walk for an entire shift. THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Restaurant BU - Region - 02 - Market 07 6155 SW Hwy 200 Ocala, Florida 34476 Circle K Stores, Inc. Ocala FL

Massey Services- Manager Trainee

Massey Services, Inc.