Massage Therapist

GENERAL SUMMARY

The Massage Therapist is responsible for providing massages and other body treatments to guests. This position is part time.

CORE SCOPE OF POSITION

• Ensures the Viejas guest service experience for guests by maintaining the standards at all times.

• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.

• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.

• Performs all treatments on services menu based upon current licensure.

• Assesses contraindications of guest that may prevent service from taking place.

• Understands and uses universal precautions when providing services.

• Cleans and disinfects all equipment on a daily basis.

• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered.

• Understands the ingredients in products and explains the benefits to guests.

• Answers guests' questions in a knowledgeable and professional manner.

• Recommends products for home use.

• Suggests to guests other beneficial treatments offered in the spa.

• Begins and ends all treatments on time.

• Informs Spa Director or other management personnel about product needs.

• Creates and maintains client cards and treatment notes, when appropriate.

• Attends all scheduled meetings and professional trainings.

• Attends scheduled professional trainings.

• Reports any incidents or accidents to a member of the management team.

• Ensures that work areas are clean and set according to procedures.

• Performs other Duties Assigned.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervisions to others.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).

EXPERIENCE

• Previous massage and body work experience.

• Customer service experience, preferably in a spa.

KNOWLEDGE AND SKILLS

• Must be able to build rapport with guests.

• Ability to experience various treatments/services to guests.

• Excellent customer service skills and work ethic.

• Efficient, well organized, and able to handle a variety of duties simultaneously.

• Energetic, enthusiastic, and motivational.

• Professional manner, discretion, and appearance.

• Excellent verbal and written skills.

• Strong team player.

• Must be comfortable with product recommendation.

• Must be flexible to work different shifts, evenings, and holidays.