Massage Therapist - Spa (Full Time)

Basic Job Function:

To promote and provide professional massage therapy and body treatment to members and guest of the Cloister Spa, collaborate with the Lead Massage Therapist and the Spa Treatment Manager, and ensure compliance with all departmental and company policies and procedures. Promote the Sea Island legacy of warm genuine hospitality.

Minimum Requirements:

• Previous experience in a luxury spa

• Licensed by the state of Georgia or nationally certified for Massage Therapy

• Diploma of massage therapy with a minimum of 500 hours (1000 hours preferred)

• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)

• Exhibits the Sea Island Five-Star Standards with co-workers and staff

• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively

• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment

• Ability to easily adapt to organizational and environmental changes

• Must be flexible to working days, early mornings, evenings, weekends, and holidays

• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Conduct massage therapy and body treatment sessions

• Educate interested parties about massage and body treatments

• Keep current on innovations and skills in the field of massage therapy and body work

• Manage the massage room facilities and body treatment rooms by maintaining desired temperatures, and providing proper equipment and accessories

• Maintain complete, neat, organized records on each client when required

• Check work schedule regularly to be aware of upcoming appointments, schedule changes, and changing needs in the spa

• Work closely with the Lead Massage Therapist and the Spa Treatment Manager in order to remain updated on all activities

• Promote massage through the use of massage chair on the premises.

• Promote retail products

• Promote fitness facility, fitness classes, and golf programs

• Learn the names and personally recognize our regular Guests and Members

• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability

• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)

• Maintains cleanliness and organization in all work areas

• Uphold appropriate departmental standards of quality/timing

• Uphold and ensure compliance with all company and departmental policies and procedures

• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately

• Attends all scheduled employee meetings and brings suggestions for improvement

• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull and walk for prolonged periods

• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels

• Ability to perform repetitive tasks with accuracy

• Ability to lift, carry, pull and push up to 35 lbs intermittently throughout a shift

• Ability to read, write and communicate effectively in English, both written and verbal

• May be exposed to mechanical, electrical, chemical and fume hazards

• Maintain compliance with Company Resort Professional Image Policy