The Massage Therapist is responsible for providing effective and client-focused services that increase member usage, retention, and results. The Massage Therapist helps build the Spa business through providing customized upgrades, presenting and securing customized home-use products, actively driving events, calling former Spa clients and "Non-Members" to get them back in, and to ensure that all clients are presented with membership options. The Massage Therapist's interaction with members directly contributes to member retention and satisfaction.
The Massage Therapist's role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).
Create the TSI Environment
Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members and team members.
Modeling and promoting the Clubhouse Rules.
Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members. Setting expectations for team members.
Starting on-time, confirming the service they are providing, and ending on time
Walks all clients out to the desk to ensure payment, secure retail purchase and get the client scheduled for her next appointment before they leave
Executes the Spa Department tactics as directed, including special events and demos. Attend all required training for staff to keep up-to-date with current trends
Build a High Performing Team
Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.
Follows all Total Woman Protocols to provides customized, safe, effective and high-quality services
Provide your clients with the latest techniques including but not limited to:
A specific body massage, treatment and/or wrap
Manually manipulating muscles and soft tissue to relieve pain and stress
Giving a relaxing massage and/or therapeutic massage
Maintaining a calm and soothing environment that enables the client to relax
Stays within the Massage Therapist's scope of practice
Follows back-bar policies to provide clients with the products according to protocols and to minimize waste
Follows the professional standards including dress code, company policies, Spa policies and procedures
Makes confirmation calls to clients and follows up with anyone who doesn't show for their appointment within 15 minutes
Ability to work evenings, weekends and holidays as needed
Achieve Measurable Results
Meets and exceed company goals and metrics surrounding employees and members; never satisfied with the status quo.
Ensures accurate billing for the services rendered including upgrades
Demonstrates strong knowledge of all current retail products, services, pricing, and promotions offered so that all services and sales are tailored to meet each client's unique needs
Works together with Spa team to obtain departmental goals
Attends team and individual meetings as requested
Executes any individual or team plans to increase results
Ensures schedule is always up-to-date for two-weeks and built for growth
Consistently meets minimum sales expectations, 80%+ utilization and technical expectations
Required Skills and Experience
Strong communication and listening skills
Role model represent the lifestyle
Sets priorities and manages time wisely
Strong problem-solving and critical thinking skills
Member and client-focused
Takes personal responsibility for mistakes and for self-development
Hold and maintain a current permit and/or license to practice, commonly in the city you will be working in
Training and experience in sales is required
Current CPR/First Aid Certification preferred
Basic computer skills including Microsoft Outlook, Word and Excel
POS and Member Management Systems knowledge preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and use hands and fingers, handle or feel objects, tools or controls. The employee frequently is required to reach with hands and arms and talk and hear. The employee is occasionally required to stand, walk and train clients. The employee must occasionally lift and/or move up to 50 pounds. Specific abilities required by the job include close vision and the ability to adjust focus. The employee frequently is required to:
Reach with hands and arms and talk or hear.
Must be able to stand for long periods of time.
Strong hands and arms.
Massages can last anywhere from 30 to 120 minutes for one massage.
Town Sports International Holdings Inc