Massage Retreat And Spa Assistant Manager

Life Time Fitness Edina , MN 55424

Posted 2 months ago

Description

Position Summary

A Massage Retreat and Spa Assistant Manager is responsible for sales, service, and operations of the spa location while working hand in hand with their General Manager. Their personal commitment to superior customer service and personal sales ability contributes greatly to the spa's financial success. The Assistant Manager supervises and trains Service Desk Advisers, Massage Therapists, and Skin Therapists to assure Best Experience. They provide Best Results in all spa efforts, and to ensure that those groups work cohesively to best serve Massage Retreat & Spa customers. They are the primary manager in the absence of the General Manager, and work closely with their GM to manage the location as needed.

Job Duties and Responsibilities

  • Serves as a positive role model to all team members to make a happy work environment

  • Oversees the hiring, training, and leading of the coordinator team

  • Trains all coordinators to ensure they are fully certified on exemplary customer service, true guest management initiatives, and opening and closing procedures

  • Ensures coordinators have knowledge of each technicians' specialty services, service times and scheduling needs

  • Educates guests on products, services, treatments and home care regimens

  • Hosts and facilitates the coordinator monthly meeting and daily huddles

  • Sets individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiatives

  • Creates the coordinator monthly schedules to manage to the front desk payroll budget

  • Conducts follow up calls to new guests within 48 hours of their visit

  • Ensures retail shelves are maintained by cleaning and stocking shelves as necessary or when retail product orders are delivered

Position Requirements

  • High School Diploma or GED

  • 1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industry

  • Intermediate computer skills and proficiency with Microsoft Office Suite

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